Customer Service Representative
Albay
I’m a dedicated Customer Support and Operations professional with over 1 year and 7 months of experience handling high-volume customer interactions in fast-paced e-commerce environments. In my previous role as a Customer Service and Operations Executive Assistant, I managed live chat and email support using tools like Shopify and Gorgias, consistently resolving inquiries efficiently while maintaining high customer satisfaction. I also supported operations by creating purchase orders, onboarding ERP tools, and streamlining workflows to improve team productivity. Beyond customer support, I have hands-on experience in tracking KPIs such as response time, resolution rate, and customer satisfaction. I regularly compiled reports to identify trends, improve processes, and enhance overall customer experience. My ability to analyze recurring issues and recommend improvements has helped teams operate more efficiently. I bring a strong mix of communication, problem-solving, and technical skills, with proficiency in tools like ClickUp, Slack, Google Workspace, Aircall, and various e-commerce and payment platforms. I’m also highly detail-oriented, adaptable, and passionate about using technology and automation to optimize operations.
Career Connections Virtual Assistant, contract
Aug 2024 to Feb 2026
Experienced Customer Service and Operations Executive Assistant, providing support for a US-based eCommerce brand through email and chat customer service. Skilled in handling high-volume inquiries, order management, refunds, replacements, tracking concerns, and customer issue resolution while maintaining a positive customer experience. Proficient in using Shopify and Gorgias for ticket management, order processing, and operational support. Successfully managed and organized 3,000+ backlogged customer emails, helping improve response efficiency and workflow organization. Strong background in multitasking, operations coordination, problem-solving, and remote team collaboration in a fast-paced eCommerce environment.