Customer Service Virtual Assistant | Appointment Setting
Pampanga
Dental Appointment Setter / Virtual Dental Receptionist - Managed appointments for 10 dental offices in Texas, supporting multiple doctors and specialties. - Handled 50–100+ outbound calls and 20–30 inbound calls daily. - Scheduled, confirmed, rescheduled, and followed up with patients to maximize appointment bookings. - Consistently met appointment-setting and conversion KPIs, often securing 10+ appointments daily. - Sent SMS/email reminders and maintained accurate patient records. - Provided basic assistance with dental procedures and insurance verification. - Used Denticon, Dentrax, Linphone, Zoiper, MicroSIP, Skype, Gmail, and WhatsApp.
Tenacitics, full_time
Jan 2025 to Aug 2026
Dental Appointment Setter / Virtual Dental Receptionist — Patient scheduling, outbound calls, follow-ups, appointment confirmations, and customer service.
Holisto Philippines, full_time
Apr 2023 to Jan 2025
Hotel Reservations – Escalation Department: Handled complex guest concerns, resolved reservation issues, and provided timely solutions while maintaining excellent customer service.
IGT Philippines, full_time
May 2022 to Feb 2023
Hotel Reservations Agent – Handled hotel bookings, guest inquiries, and reservations. Promoted to VIP Assistant, providing personalized support and assistance to VIP guests.
Imagenet, full_time
Aug 2020 to Apr 2022
Healthcare Customer Service – Assisted patients with obtaining their COVID-19 test results, verified patient information, and helped ensure they were connected with the correct clinic.
Psych Connect, part_time
Mar 2020 to Jul 2024
Rostering – Scheduled tarot readers via Skype, coordinated their availability, and connected them with clients for their sessions.