Customer Support Specialist | Airline Expert | Client-Focused VA
Cebu
Hi! I’m Mary Ann, a customer support professional with over 10 years of experience helping customers, resolving concerns, and handling challenging situations. If you need someone who can take care of customer inquiries, follow up on issues, and keep things organized, I can help. Here’s what I can bring to your business: Customer Support: Handle customer questions, complaints, and follow ups in a professional and friendly way. Problem Resolution: Work through difficult concerns and help customers find the right solutions. Travel Support: Assist with flight bookings, rebooking, cancellations, refunds, and itinerary changes using Amadeus GDS. Admin & CRM Support: Maintain accurate records, update customer information, document cases, and manage follow-ups. Escalation Handling: Use my Level 2 support and team leadership experience to manage complex customer issues calmly and efficiently. I have spent years working in a fast-paced airline environment, where accuracy, clear communication, and customer satisfaction are important. I understand how frustrating it can be for customers when things don’t go as planned, and I do my best to make the process easier for them. I’m organized, dependable, and willing to learn your workflow and tools. My goal is to help you provide better customer service while giving you more time to focus on running your business. If you think my experience fits what you need, I’d be happy to discuss how I can help your team.
Wipro, full_time
Sep 2025 to Present
Led and supported airline customer service agents, handled escalated customer concerns, and ensured efficient resolution of complex flight bookings, rebookings, cancellations, and refunds.
Wipro, full_time
Apr 2017 to Present
Provided customer support to airline and telecommunications customers, handling inquiries, complaints, reservations, billing concerns, rebooking, cancellations, and refunds while ensuring customer satisfaction