Executive Virtual Assistant & Data Analyst
Cavite, Imus, Philippines
Why partner with me? Having managed 24/7 global operations and navigated high-pressured environments, I am adaptable, highly organized and self-managed. I do not just complete tasks, I optimize processes, provide data-backed recommendations and deliver executive-level support that allows business owners and leaders to focus on scaling their operations. I am a highly analytical and detail-oriented professional transitioning my 20 years of enterprise-level operations experience into a specialized Virtual Assistant role focused on Data Analytics, Executive Support and Copywriting. With a robust background leading capacity planning and resource optimization for global tech giants like Coinbase and Google, I bring strategic high-level approach to managing administrative tasks, deciphering complex data and crafting compelling business communications.
Coinbase Inc., full_time
Feb 2025 to Jun 2026
- Manage both the in-house and vendor partners’ headcount and capacity - Monitor and adjust the sites’ hours of operations to align with the global inflow pattern - Coordinate and escalate issues to vendor management teams - Recommend hiring, staffing movements, headcount reduction to maintain efficiency - Conduct weekly and monthly business reviews with leadership and vendor teams
Google Operations Center, full_time
Mar 2019 to Jan 2025
- Handled and managed team of real time analysts, schedulers and capacity planners - Conduct weekly one-on-one coaching, team meetings and annual performance reviews - Meet with stakeholders, vendor management and bpo partners to discuss performance, challenges and plans - Managed the distribution of productive hours targets across in-house and vendor sites
Cognizant Technologies, full_time
Apr 2017 to Mar 2019
- Managed the real time team that support and monitor multiple sites that handle phone and chat volume - Communicates real time volume demand to stakeholders and leadership team
Convergys Corporation, full_time
Jul 2010 to Apr 2017
- Managed and handled a team of real time analysts that supports several partner programs in managing enterprise level performance
Teletech Holdings, full_time
Feb 2008 to Jul 2010
Advanced Contact Solutions, full_time
May 2006 to Feb 2008