Customer Service Technical Support Retail Ecommerce Virtual Assistant
Pampanga
Detail-oriented, highly organized, customer-focused andprofessional seeking a role where I can apply my strong typing skills, accuracy, and problem-solving abilities. Experienced in handling customer inquiries, managing data, and ensuring information accuracy while delivering personalized and efficient solutions that enhance the client experience. Dedicated to supporting business goals through exceptional service, adaptability, and commitment to operational excellence in fast-paced and dynamic environments.
RJOR Services , full_time
Nov 2025 to Present
• Processing orders for a accurately for a buy and sell company while consistently meeting daily volume targets. • Managed and tracked inventory using Google Sheets to ensure real-time accuracy and maintained organized order and transaction records. • Updated order statuses, created and managed customer accounts using Zendesk, and identified and resolved order or inventory discrepancies. • Coordinated with internal teams to support timely order fulfillment while maintaining data accuracy and adhering to standard operating procedures.
24/7.ai, full_time
Jan 2024 to Present
Handled inbound calls and chats for an Australian account, assisting clients in managing their Internet, Television, and Phone services. • Provided technical support by troubleshooting software, hardware, and network-related issues to restore connectivity and ensure smooth service operation. • Delivered excellent customer service by resolving concerns efficiently and maintaining high customer satisfaction. • Promoted and sold company products and services, contributing to customer acquisition, retention, and relationship management