Administrative Support/ Healthcare Virtual Assistant
Davao del Sur
Hi, good day! My name is Marcelyn. I come from a humble background, and being a breadwinner has shaped me to be responsible, resilient, and hardworking. I’m a Virtual Assistant with over two years of experience, mainly in healthcare and customer support. I’ve handled scheduling, insurance verification, calls, emails, and data tracking. I’m organized, detail-oriented, reliable and trainable and I make sure tasks are done accurately and on time. I enjoy learning new skills and improving myself, especially in tools that help me become more efficient at work. And for my dream, I want to build a long-term career as a Virtual Assistant. Again, this is Marcelyn—your reliable partner in getting things done efficiently.
OUTSOURCE USA, full_time
Jan 2024 to Dec 2024
Calling the patients to schedule the delivery of their incontinence supplies Calling Dr’s office for the prescription form Calling insurance for the authorization. Update the tracker Copy Sales order Sending delivery ticket to the warehouse manager. Answer inbound calls for the changes and updates Check emails for important information.
SixEleven Global Services and Solutions, Inc., full_time
Nov 2021 to Nov 2023
Attending meetings with the Client for the updates Navigating Ricochet Dialer for Messages and Voicemails from the customer Pre-qualifying customer before they will be transferred to the licensed agent Navigate the Five9 Dialer Qualifying the customers information Transfer the customer to the licensed agent Dialing Life Insurance and Medicare Plan