Experienced AR Collections Professional | Cash Apps Reconciliation
Laguna
AR & Collections specialist with experience in cash application, account reconciliation, collections across all customer segments, and process improvement.
Doit International, contract
Nov 2023 to May 2026
•Led process improvement initiatives for the collections function, streamlining workflows to reduce past-due balances and improve resolution turnaround. •Supported the collections team on complex and escalated accounts, particularly cases involving non-payment, to drive timely resolution. •Collaborated cross-functionally with Account Management, Billing, and other internal departments, including close coordination with the Legal team, to resolve customer disputes and improve end-to-end processes. •Prepared reports on high-balance accounts and presented findings to management to support collections strategy and decision-making. •Drafted legal demand letters for delinquent customer accounts in coordination with the Legal team. •Prepared customer payment plan agreements for review and signature by executives and Legal. •Created and monitored customers for suspension, termination, and endorsement to third-party collections agencies.
Medallia Inc., contract
May 2023 to Nov 2023
•Led collections for two newly acquired business units (Stella Connect and CheckMarket), integrating them into standard AR workflows. •Managed cash applications, monthly cash forecasting, and account reconciliation across acquired entities. •Authored process documentation to standardize post-acquisition AR procedures. •Executed monthly AR close on schedule.
Avid Technology, full_time
Jan 2021 to May 2023
•Supervised the AR function, enforcing SOX-compliant cash processes and controls. •Investigated and resolved unallocated and unapplied receipts, engaging customers directly when required. •Ensured accurate, on-time posting of customer payments and timely month-end/quarter-end close. •Directed processing of bank receipts, checks, and cash transfers for accuracy and efficiency. •Guaranteed proper allocation of payments, credit notes, and invoice adjustments; resolved payment-related queries. •Served as primary point of contact for audit-related inquiries, ensuring timely, compliant responses. •Built a high-performance service culture; set team KPIs and monitored individual performance. •Identified training needs and developed team members to strengthen department capability.
Avid Technology, full_time
Aug 2018 to Dec 2020
•Posted and reconciled customer payments (cash, checks, credit cards), including offsets, reversals, and transfers, with GL reconciliation. •Generated daily collection reports to support the collections team's prioritization. •Managed unallocated and unapplied cash to prevent account aging. •Closed the AR book monthly and reconciled customer accounts. •Resolved order-release holds and negotiated customer disputes to resolution. •Collaborated cross-functionally on department initiatives to drive process and quality improvements.
Ingram Micro Philippines, full_time
Aug 2015 to Aug 2018
•Served as front-line contact for order release, account management, collections, and reconciliation. •Compiled status reports and liaised with customer and internal stakeholders to resolve account issues.
Ingram Micro Philippines, full_time
Jun 2012 to Aug 2015
•Posted and allocated customer payments, producing collection reports for the credit team. •Applied remittances accurately to customer accounts based on supporting documentation. •Investigated payment discrepancies and transferred balances to correct GL accounts.