General VA | Customer Support, Lead Gen Admin | 3+ Yrs US/UK BPO
Metro Manila
I help real estate agents and home service businesses get more leads and book more appointments, without adding to their workload. PROOF • Generated 100+ verified leads in 5 days, working only 2 hours a day, for a real estate client • 3+ years supporting US and UK customers in B2B sales, retention, and customer support HOW I CAN HELP • Lead Generation: prospecting (Apollo, LinkedIn, Instagram, Facebook groups) and email outreach • Appointment Setting and Follow-Ups: calendar management and CRM tracking (OnePageCRM, Salesforce) • Customer Support: email, chat, and phone, including refunds, rebookings, and disputes • Admin and Content: data entry, Google Sheets, Canva, and AI-assisted drafting (Claude, ChatGPT) WORK WITH ME • C2 (Advanced) English, calm, detail-oriented, and a quick learner • Full-time, Monday to Friday, flexible with any time zone • Happy to start with a short paid trial task Send me a message and tell me what you need help with!
Independent Client, part_time
Aug 2026 to Present
* Generated 100+ leads in 5 days while working only 2 hours a day. * Generate leads for flat and property listings through targeted email outreach. * Write and send professional emails to prospective clients to introduce properties and generate interest. * Manage prospect information, track leads, and organize follow-ups using OnePageCRM. * Maintain client communication and support appointment setting and sales outreach.
Airbnb Account IntouchCX, full_time
Jun 2026 to Aug 2026
* Provided blended support (phone, live chat, and email) to guests and hosts worldwide. * Resolved host account suspensions and listing concerns following company policy. * Mediated between guests and hosts or co-hosts to reach fair resolutions. * Processed rebookings and refunds and communicated solutions professionally. * Managed multiple interactions while documenting cases and maintaining service quality.
AT&T Account Fusion CX, full_time
Oct 2025 to May 2026
* Supported B2B telecommunications sales by communicating with business customers about products and services. * Used consultative conversations to identify customer needs and recommend suitable solutions. * Explained service offerings, addressed objections, and supported sales opportunities through professional customer engagement. * Developed skills in outbound communication, prospect engagement, needs assessment, and sales support.
Verizon Account Afni, full_time
May 2024 to Apr 2025
* Handled telecommunications-related questions and service concerns through professional call handling. * Applied active listening and problem-solving to address customer needs. * Communicated product and service information clearly while following company procedures.
TikTok US Account Foundever, contract
Jan 2024 to Apr 2024
* Handled inbound chat inquiries regarding order status, missing deliveries, and orders marked as lost. * Assisted customers with eligible refunds, coupons, and reorder requests based on account policies. * Investigated order-related concerns and provided clear updates to improve the customer experience. * Maintained accurate case documentation and followed customer service procedures.
Virgin Media Account Concentrix, full_time
Nov 2021 to Aug 2023
* Assisted customers considering service cancellation by identifying concerns and presenting suitable retention options. * Explained available plans, promotions, and service benefits to encourage customer retention. * Applied upselling and cross-selling techniques to recommend relevant products and services. * Handled objections professionally while maintaining a positive customer experience.