Appointment Setter | Retentions; Collections; Cold Calling
Rizal, Tanay, Philippines
I bring a rare mix of high-volume sales discipline and genuine client care built from 18+ years in BPO, sales, and customer engagement. I’ve worked across cold calling, lead generation, retentions, and client success—so I don’t just sell, I understand the full customer journey from first contact to long-term loyalty. My strength lies in listening beyond the surface, identifying real needs, and turning conversations into measurable results. What makes me stand out is my ability to combine structure with empathy. I’m process-driven, data-aware, and consistent in hitting targets, yet I build trust naturally by making clients feel heard, valued, and confident in every decision. Whether handling objections, solving complex concerns, or closing opportunities, I focus on creating solutions—not pressure. The value I bring to clients is simple: clarity, reliability, and results. I help them make smarter decisions, improve their experience, and build lasting partnerships. I don’t just represent a service or product — I represent a standard of professionalism, accountability, and long-term value that clients can depend on.
Maclain Financial , full_time
May 2023 to Oct 2024
● Prospected and qualified inbound and outbound leads via calls, emails, and LinkedIn outreach ● Scheduled meetings and nurtured relationships to convert leads into qualified opportunities ● Maintained accurate CRM documentation and supported smooth sales handoffs ● Exceeded outreach targets, contributing to a 30% increase in qualified leads
Quinable - Project based, contract
Oct 2022 to May 2023
● Coordinated shift mining with stakeholders to optimize staffing schedules ● Managed onboarding and training for new facilities and administrators ● Handled escalations, documentation, and staffing coordination
Clipboard Health, full_time
Aug 2021 to Dec 2022
● Managed a lead pool of 1,000+ prospects with 400+ calls and 500+ emails weekly ● Qualified high-value leads using consultative selling techniques ● Conducted sales audits and ensured compliance standards ● Trained and coached SDRs, improving team conversion rates by 25%
Phone Animal - Project based, contract
Jan 2021 to Aug 2021
● Generated and qualified real estate leads through high-volume outbound calls ● Top Agent for six consecutive months based on appointment volume ● Improved conversion rates by collaborating on script optimization
Concentrix (VMUK Mobile & Cable), full_time
Aug 2016 to Jan 2021
● Handled inbound and outbound retention, upselling, and de-escalation ● Consistently met retention and upsell KPIs with high customer satisfaction ● Supported onboarding and mentoring of new hires
Altisource Business Solutions, full_time
Dec 2012 to Apr 2016
● Managed U.S.-based foreclosure and property preservation operations ● Mentored new hires and improved workflow efficiency ● Ensured compliance with housing and code regulations
HSBC Electronic Data Processing Inc., full_time
Sep 2004 to Apr 2011
● Collected payments on delinquent credit cards, loans, and overdrafts ● Developed tailored repayment programs ● Coached team members to improve collections performance
DMCI Homes Inc, freelance
Sep 2001 to Dec 2003
● Generated and converted real estate leads via cold calling and site marketing ● Conducted property tours and closed sales with after-sales support