Reliable and Dedicated Virtual Assistant
Bulacan
Dedicated. Virtual Assistant with experience in online research, lead sourcing, and data collection to help businesses find potential clients and grow their customer base. Skilled in gathering accurate contact information, building targeted prospect lists, conducting market research, and organizing lead databases using spreadsheets and CRM tools. Detail-oriented, organized, and reliable, with the ability to work independently and deliver high-quality research results on time. Passionate about supporting businesses by providing qualified leads and accurate data that contribute to effective marketing and sales strategies.
SJ Tricia Digital Marketing Agency, full_time
Jun 2024 to Mar 2026
As a Marketing Virtual Assistant, I supported lead generation and client outreach efforts by researching and identifying qualified prospects within the construction industry. I managed lead databases, conducted personalized outreach through Facebook using approved scripts, and maintained timely follow-ups to build initial relationships with potential clients. I worked closely with the marketing strategist by providing updates on outreach activities, tracking prospect responses, and ensuring organized records of all communications. Through consistent outreach, strong organizational skills, and professional communication, I contributed to the company's client acquisition efforts while independently managing daily tasks and meeting deadlines in a remote work environment.
Teletech, full_time
Feb 2024 to Jun 2024
As a Chat Support Representative, I provided prompt and professional assistance to customers by handling inquiries, resolving issues, and delivering accurate information through live chat. I effectively managed multiple conversations while maintaining a high standard of customer service, ensuring each interaction was handled with empathy, efficiency, and attention to detail. I documented customer concerns, escalated complex issues when necessary, and collaborated with internal teams to ensure timely resolutions. My experience strengthened my communication, problem-solving, multitasking, and time management skills while consistently contributing to a positive customer experience.
Alorica, full_time
Sep 2022 to Dec 2023
As a Customer Service Representative, I assisted customers by addressing inquiries, resolving account and service-related concerns, and providing accurate information in a professional and timely manner. I handled a high volume of customer interactions while maintaining excellent communication, active listening, and problem-solving skills. I ensured customer issues were resolved efficiently, documented each interaction accurately, and followed company policies and procedures to deliver a positive customer experience. This role strengthened my ability to multitask, adapt to fast-paced environments, and build rapport with customers while consistently maintaining a high standard of service.