Virtual Assistant | Website Editor | SEO Specialist
Benguet, Tuba, PH
I am a reliable and detail-oriented professional with experience in web editing, SEO, virtual assistance, administrative support, and data entry. I help businesses stay organized, improve their online presence, and save time by handling day-to-day tasks efficiently. What sets me apart is my strong attention to detail, fast learning ability, and commitment to delivering accurate, high-quality work on time. I take initiative, follow instructions carefully, and communicate clearly to ensure smooth collaboration. My goal is to add real value to clients by being dependable, efficient, and proactive in supporting their business growth.
Freelance, freelance
Sep 2024 to Apr 2026
Managed and optimized website content to ensure accuracy, clarity, and alignment with brand standards while improving overall user experience. Created and edited web pages, enhanced site structure, and implemented on-page SEO strategies such as keyword optimization, meta tags, headings, and internal linking. Utilized tools like Duda, Google Analytics, and Google Search Console to monitor performance and make data-driven improvements, resulting in increased organic traffic, better search visibility, and a stronger online presence for the client.
Freelance, freelance
Sep 2023 to Sep 2024
Conducted outbound outreach to prospective clients through calls, emails, and messaging platforms to generate and qualify leads. Engaged prospects, identified their needs, and scheduled appointments for sales teams, ensuring a smooth handoff process. Maintained accurate records in CRM systems, followed up with leads, and handled objections professionally to increase booking rates. Contributed to pipeline growth by consistently meeting outreach and appointment-setting targets while delivering a positive and professional client experience.
Concentrix, full_time
Aug 2017 to Sep 2023
Delivered multi-channel customer support for telecommunications and e-commerce accounts, handling billing inquiries, order management, technical issues, and product concerns. Drove revenue through upselling and cross-selling services while maintaining high customer satisfaction. Managed escalations by taking ownership of complex cases, coordinating with higher-level support, and ensuring timely resolution. Also supported eBay product listings with accurate updates, consistently meeting performance metrics for quality, productivity, and customer experience, contributing to improved client satisfaction and operational efficiency.
Sitel , full_time
Jan 2014 to Jul 2017
Provided both inbound and outbound support across voice, chat, and email channels, assisting customers with billing inquiries, account management, technical concerns, and general support. Resolved issues efficiently while maintaining high customer satisfaction and adherence to company standards. Handled multiple tasks simultaneously, documented interactions accurately, and followed up on cases when needed. Contributed to team performance by meeting key metrics such as resolution time, quality, and customer experience.