Real Estate Home Services Virtual Assistant | CRM Lead Support
Misamis Oriental
I am a Virtual Assistant with 5+ years of experience supporting US-based clients in real estate, home services, and customer support. I specialize in lead management, customer communication, appointment scheduling, CRM updates, and administrative support. I have experience working with home inspection businesses, where I handled homeowner inquiries, inbound and outbound calls, lead follow-ups, inspection scheduling, and coordination with inspectors, home buyers, and real estate professionals. I am skilled in managing CRM systems, maintaining accurate records, tracking follow-ups, and ensuring no opportunities are missed. I have experience using tools such as ISN, Horizon, Spectora, Follow Up Boss, Dotloop, SkySlope, Google Workspace, and other communication platforms. Aside from operations and customer support, I also provide social media support, including content creation and editing using Canva and CapCut to help businesses improve their online presence. I am organized, detail-oriented, and proactive, with a strong focus on delivering excellent customer experiences and helping businesses grow.
Ross Consulting, part_time
Oct 2026 to Present
Supported a US-based home inspection and real estate consulting business by providing administrative, customer support, and inspection coordination assistance. Managed inspection reports, reviewed and organized client information, coordinated schedules, and supported communication between inspectors and clients. Assisted with CRM updates, lead management, and maintaining accurate records to ensure smooth operations. Worked with platforms such as ISN, Horizon, and Spectora to support inspection workflows and improve efficiency. Developed strong skills in customer communication, organization, attention to detail, and remote team collaboration.
Bricks to Beams Home Inspection and Consulting, full_time
Jul 2025 to Mar 2026
Provided comprehensive virtual support to the CEO and lead inspector, managing inspection scheduling, client communication, marketing, and administrative operations. Managed inspection bookings through ISN (Inspection Support Network), coordinating with clients, realtors, and internal teams to maintain efficient workflows. Handled scheduling updates, appointment coordination, and client communications to ensure smooth inspection processes. Supported FHA 203K documentation and compliance processes under NAFHAC protocols. Created branded marketing materials and short-form content using Canva for social media platforms, including Instagram, Facebook, and TikTok, to strengthen online presence. Provided executive administrative support by organizing client data, inspection documentation, and communication records while improving operational efficiency through proactive coordination, attention to detail, and reliable remote support.
GreenWorks Inspections & Engineering, full_time
May 2022 to Mar 2025
Provided customer service and sales support for the Home Inspections Department by managing client inquiries, promoting inspection services, and assisting customers throughout the sales process. Handled inbound and outbound customer calls, communicated with homeowners, home buyers, and real estate professionals, provided accurate information about inspection services, and addressed customer concerns. Delivered sales presentations, identified customer needs, recommended suitable inspection solutions, and applied consultative selling techniques to promote additional services. Consistently focused on highlighting the value and benefits of comprehensive inspection packages rather than only the cost. Managed customer records, updated CRM information, maintained accurate documentation, followed up with leads, scheduled appointments, and coordinated with inspectors regarding availability and rescheduling. Developed strong skills in customer relationship management, sales communication, objection handling, lead management, and delivering personalized solutions in a fast-paced home service environment.