Senior Operations Manager
Metro Manila
I offer more than just skills; I bring a strong commitment to understanding your unique challenges and goals. Let us collaborate to craft solutions that are not only effective, but also sustainable and scalable. I would be happy to connect and explore how my blend of enthusiasm, expertise, and cutting-edge tools can translate into real results for your business. Hi! My name is Gab, and I am based in Manila City, Philippines. I hold a Bachelor of Science in Information Technology and later pursued a second degree in Industrial Engineering from one of the country's top universities. Since graduating in 2014, I have built a well-rounded career across several industries and roles, both in corporate and remote settings. Over the years, I have developed a strong foundation in leadership, technical skills, and project execution, which has allowed me to thrive in fast-paced environments, whether working with teams in person or virtually. Industries I have worked with: HVAC | Locksmith| Fitness | Education | E-commerce (Shopify & Amazon) | Travel | Podcast | Food | Telecommunications Tools I have used: Workiz, ServiceTitan, Salesforce, Amdocs, ClickUp, Monday.com, HelpScout, ActiveCampaign, Instantly, RichPanel, Aircall, RingCentral, Seller Central, Helium10, JoinBrands, Intellivy, and many more. If you need someone who can keep operations moving and support your overall business requirements, I'd love to help. Let's talk about the kind of support your team needs! Gab
American 1st Locksmith Services, full_time
Jul 2024 to Sep 2026
**American 1st Locksmith Services** *Remote Dispatch Office Manager* - Managed daily dispatch operations, coordinating locksmith technicians and ensuring timely responses to customer service requests. - Supervised dispatch staff, managed team schedules, assigned responsibilities, and monitored daily performance. - Scheduled and dispatched technicians based on availability, location, and job urgency to improve response times and operational efficiency. - Handled inbound customer calls, scheduled appointments, provided service estimates, and addressed customer inquiries and concerns. - Managed Workiz CRM, including job creation, technician assignments, scheduling, customer records, invoicing, and payment tracking. - Monitored technician payments, verified completed jobs, reconciled transactions, and maintained accurate financial and operational records. - Oversaw job completion and closure, ensuring service details, payment information, and technician updates were properly documented. - Prepared daily operational reports, tracked job statuses, and provided management with updates on business performance. - Coordinated administrative tasks and improved internal workflows to support smooth day-to-day business operations. - Assisted in implementing and configuring Workiz to streamline dispatching, customer management, and overall office operations.