Customer Service | Client Support Sales
Philippines
I am an experienced Customer Support and Sales professional with over 5 years in BPO and freelancing. I have handled accounts for T-Mobile and Hilton, assisting customers with account management, purchases, and reservations. Skilled in problem-solving, client care, and digital solutions, I take pride in delivering accurate, efficient, and positive experiences for every customer. I thrive in fast-paced environments and enjoy learning new tools and processes to continuously improve my performance.
Self-Employed
Jan 2025 to Present
• Designed and produced digital products (templates, online tools, creative resources). • Developed portfolio website to showcase freelance services. • Applied basic graphic design and content creation skills for client projects.
iQor Philippines
Nov 2021 to Feb 2025
• Nearly 4 years of experience handling T-Mobile accounts. • Started as a Sales Account Representative assisting with account creation, device purchases, and new line activations. • Promoted to the Care Team due to strong performance, now specializing in consumer postpaid care. • Manages billing inquiries, account management, and technical support while ensuring high customer satisfaction.
Sutherland Global Services
Apr 2021 to Nov 2021
• Handled hotel reservations with professionalism and efficiency. • Delivered personalized customer service, addressing inquiries and resolving concerns. • Upsold additional services to enhance guest experiences and contribute to revenue growth.
E-Trade Teleservices
Feb 2020 to Nov 2020
• Conducted outbound sales and enrollment calls for health-related services. • Specialized in Medicare Enrollment, Medicare Supplements, Cardio Testing Kits, Final Expense, and Continuous Glucose Monitoring. • Consistently met and exceeded sales targets through persuasive communication.
24/7 BPO Services Inc
Dec 2019 to Jan 2020
• Analyzed full sports matches to evaluate player performance. • Tagged key moments and compiled detailed performance data. • Provided insights on strategies, strengths, and weaknesses to support coaching and decision making.
Leadhustler Inc
Jun 2018 to Oct 2018
• Extracted and organized client information from databases across U.S. states. • Ensured accuracy, consistency, and compliance with data privacy standards.