E-commerce Customer Service Representative / AR Specialist
Cavite
Customer Service Representative with strong e-commerce experience in handling customer inquiries, order management, and ensure efficient service delivery and high customer satisfaction. Skilled in processing orders, generating accurate reports, and maintaining financial and transactional records with strong attention to detail and efficiency.
E-Distribution Channel Development Corporation, contract
Aug 2025 to Present
• Provided accurate product information, order updates, resolved customer inquiries and complaints via chat, ensuring high customer satisfaction, troubleshooting support with clear professional communication while maintaining high customer satisfaction rate and service-level targets • Managed and monitor deliveries by tracking orders from order placement through dispatch, ensuring timely coordination with warehouse, riders, and customers and providing real-time delivery updates • Managed order processing, returns, refunds, dispute and other transaction, and generate customer order summaries and monthly sales reports • Utilized e-commerce platforms to track interactions, maintain data accuracy, and assist in financial reporting tasks including sales reports, EWT tax documentation, financial statements and inventory
Freelance, freelance
Jul 2023 to Mar 2024
• Accurately entered customer data into company databases to maintain customer records • Generated reports, tracked data, and update spreadsheets with numerical and statistical information • Processed high volume data within tight deadlines and performed regular backups to ensure data preservation