Digital Marketing | CRM & Customer Experience Specialist
Metro Manila
Customer-focused digital marketing and CRM professional with 15+ years of experience supporting global clients across customer success, technical support, digital marketing, and remote operations. Skilled in customer engagement, content creation, lead follow-up, social media, CRM management, and workflow optimization. Experienced in supporting businesses through customer-focused strategies and digital tools, with growing expertise in Go High Level, marketing automation, funnels, pipelines, and workflows. Combines strong communication and customer success experience with digital marketing skills to help businesses attract, engage, nurture, and retain their audiences.
Anavah Talent | Alinea Invest (Remote), freelance
Jun 2025 to Mar 2026
Led a team of customer service agents, ensuring consistent delivery of high-quality support and adherence to SLAs Monitored team performance, tracked KPIs, and implemented improvements to increase efficiency and service quality Managed ticket queues and escalations, ensuring timely resolution and compliance with company policies Developed and standardized workflows, SOPs, and documentation to streamline operations Trained, coached, and onboarded new hires, improving team productivity and reducing ramp-up time Collaborated with internal stakeholders to optimize support processes and customer experience
Intuition Robotics, full_time
Sep 2024 to Apr 2025
Delivered high-quality support for AI-powered products, maintaining strong customer satisfaction scores Acted as a subject matter expert (SME) for complex technical concerns and escalations Contributed to process improvements and knowledge base documentation
Executive Assistant (Operations Support), full_time
Feb 2024 to Jun 2024
February 2024 – June 2024 Coordinated scheduling and dispatch operations for field technicians Managed service workflows, customer communication, and operational tracking
Keller Williams Arizona Realty (Remote), freelance
Jan 2023 to Oct 2023
Supported sales pipeline through lead generation, qualification, and CRM management Managed calendars, communications, and marketing activities
Spypoint, full_time
Oct 2020 to Nov 2021
Achieved 90%+ first-contact resolution rate through effective troubleshooting Provided technical support for hardware, connectivity, and firmware issue
Sutherland Global Services, full_time
Sep 2015 to Jun 2026
Provided L1/L2 technical support for laptops, accessories, and software issues Handled escalations and complex troubleshooting across multiple channels Maintained high CSAT and resolution rates in a fast-paced environment Supported knowledge sharing and assisted in mentoring new agents Ensured adherence to SLA targets and quality standards