Fraud Representative | CSR
Philippines
After spending almost fifteen years in BPO industry, I’m ready to take on a new challenge and grow my skills. I’m excited to learn something new, and I know there are a lot of opportunity outside at the comfort of your home. I can use my prior expertise while also gaining new knowledge. I have worked well in a fast-paced environment. I look back and know I wouldn't have made it if I hadn't worked well with very qualified and diverse people. I also enjoy learning new things, whether it's for work or a hobby. It gives me a sense of accomplishment and pride. Doing something new also helps me develop flexible thinking which is part of mental wellness.
Wells Fargo Bank
Nov 2022 to Aug 2025
Handle online fraud, debit card and check claims, process dispute Oversee multiple Claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research as needed
IQVIA Solutions (Advance Health Media)
Nov 2009 to Oct 2022
Support data entry and post meeting in processing RSVP's, Rosters, Evals and Write-Ins, F&B and Speaker Expenses for Pharmaceutical companies Work with Financial team in coding Project Level and Meeting Expenses. Sends email to higher Management, Merchants and Vendors for different requests and escalations. Audit Post Meeting and Data Entry data integrity report amd escalation process. Support other team in escalation and Finance queries
Sykes Asia Inc
Oct 2008 to Nov 2009
Responsible in receiving inbound customer calls for a telecommunication account. Handle all inquiries about billing, contracts, service features and make changes on their accounts
ePLDT Ventus
Aug 2008 to Oct 2008
Rssponsible for answering customer inquiries for an electronic store account. Process purchases, billing, discounts and inquiries about the product they bought