Customer Support Expert | Tech Support | Email, Chat, Phone | 12+Years
Metro Manila
Need reliable customer support that keeps your customers satisfied and coming back? I’ve got you covered. I’m a Customer Service and Technical Support Specialist with 12+ years of experience in BPO and remote work. I specialize in email, chat, and phone support, troubleshooting, and customer experience management. I’ve supported high-volume accounts, handled complex concerns, and worked closely with teams to improve processes and customer satisfaction. What sets me apart is my consistency, strong communication, and ability to quickly understand your systems and customers. I don’t just answer inquiries, I help build trust with your customers.
Concentrix, full_time
Jun 2025 to Jan 2026
Provide email support to faculty and administrators, offering guidance on digital tools and technology use in education. Collaborate with educators to address concerns, troubleshoot technical issues, and ensure effective adoption and integration of digital products in academic settings.
eMedia Works, full_time
Aug 2023 to Jan 2025
Handled incoming calls and customer inquiries while providing guided support for membership portal access. Documented voicemails for follow-up, ensured timely resolution of concerns, and delivered high-quality customer service. Collaborated with team members to manage high call volumes efficiently while maintaining professionalism and clear communication.