Experienced in Healthcare, Customer Service and Technical Support.
Rizal
I specialize in resolving customer concerns, technical troubleshooting, account management, and administrative support. My background in web hosting support, healthcare verification, and financial planning has strengthened my problem-solving skills, adaptability, and attention to detail. What sets me apart is my reliability, and ability to deliver efficient, high-quality service in fast-paced environments. I am committed to helping clients achieve their goals by providing dependable support and excellent results.
Sutherland Global Services, full_time
Sep 2023 to Present
Provided technical assistance for website setup, configuration, and troubleshooting for global clients. Managed Microsoft 365 email environments, focusing on setup, troubleshooting, and spam filtering. Administered domain purchases, migrations, and DNS/database management to enhance site performance. Resolved critical website errors (403, 404, 500) and installed SSL certificates to ensure secure browsing.
Quantrics Enterprise, full_time
Feb 2022 to Dec 2023
Supported mobility services for Bell, Virgin Plus, and Lucky Mobile via digital chat channels. Resolved billing disputes by educating customers on charges and account structures. Troubleshot data connectivity, 5G, and network service issues to ensure continuous mobile access. Recommended tailored mobile plans and services based on individual customer usage and needs
Concentrix, full_time
Dec 2019 to Sep 2022
Troubleshot and resolved website and email issues for Bluehost, Justhost, and Hostmonster. Facilitated domain migrations and configured DNS/database settings for optimized uptime. Identified and remediated server errors and promoted security solutions including SSL and email hosting.
Hinduja Global Solutions, full_time
Oct 2017 to Nov 2019
Verifying patient insurance coverage and eligibility for healthcare providers across the US. Processed medical claims and payments, resolving denials through detailed record reviews. Managed authorization and appeal status inquiries, ensuring compliance with insurance policies. Strictly maintained HIPAA guidelines to ensure 100% patient data confidentiality.