Hannah S.

Operations Manager | Team Leadership & Process Improvement

Pampanga

Overview

Operations Manager overseeing three departments, with experience in team leadership, performance monitoring, and process improvement. Skilled in tracking KPIs, managing workloads, developing SOPs, and streamlining workflows to improve efficiency and productivity. Experienced in preparing business reviews, coordinating with US leadership, and making data-driven recommendations to support business needs.

Skills and Tools

• Calendar Management
• Email Management
• File Organization
• Task Management
• Document Management
• Meeting Coordination

Work History

• Operations Manager

  409 Central Hub Management, full_time

  Aug 2023 to Present

  • Led daily operations and supervised multiple teams, ensuring performance targets, KPIs, and quality standards were consistently met. • Implemented process improvements and coaching initiatives that enhanced efficiency, productivity, and overall service delivery.

• Human Resources Coordinator

  Canada Tax Reviews, full_time

  Dec 2022 to Sep 2023

  • Supported end-to-end recruitment processes, including sourcing, screening, and onboarding of candidates. • Coordinated with hiring managers and applicants to ensure efficient and timely hiring operations.

• Human Resources Manager

  Premvy, full_time

  Dec 2021 to Jan 2023

  • Managed HR operations, including recruitment, onboarding, employee records, and administrative support. • Handled employee relations concerns and assisted in implementing HR policies and performance management processes.