Virtual Medical Assistant
Davao del Sur, Davao City, Philippines
I am a highly motivated and dependable professional with a strong commitment to accuracy, efficiency, and patient-centered service. I thrive in collaborative team environments while also demonstrating the initiative to work independently in fast-paced and demanding settings. With keen attention to detail and strong analytical skills, I excel at identifying discrepancies, ensuring data accuracy, and managing complex medical authorization processes. I am adaptable, organized, and quick to learn new systems and technologies, enabling me to consistently meet and exceed performance standards. I take pride in maintaining excellent time management, prioritizing tasks effectively, and responding positively to changing workflows and challenges. Committed to excellence, I approach each responsibility with professionalism, integrity, and a solution-oriented mindset to support both patients and healthcare teams.
Focusinc Group Corporation, full_time
Feb 2023 to Feb 2026
• Process prior authorization requests for musculoskeletal procedures, including spine surgeries, pain management injections, and spine implants, for outpatient hospitals, ambulatory surgical centers, and clinics. • Ensure accurate documentation and compliance with healthcare regulations. • Review patient records and insurance policies to determine authorization requirements. • Coordinate with insurance providers to secure approvals. • Prepare and submit appeals to support medical providers.
Teleperformance Philippines, full_time
Oct 2020 to Feb 2023
• Supported healthcare providers with claims, eligibility, and authorization inquiries. • Processed verifications and requests while maintaining confidentiality standards. • Managed inbound and outbound communications with professionalism and accuracy.