Healthcare Provider Support | Claims Benefits Specialist
Metro Manila
Hello! I'm Jennifer Gonzales, a dedicated customer service professional with over 10 years of experience, including nearly 8 years supporting Blue Cross Blue Shield of North Carolina through Concentrix. I specialize in handling healthcare insurance inquiries, claims, benefits, reimbursements, and delivering exceptional customer support. I'm known for my strong communication skills, attention to detail, and ability to resolve customer concerns efficiently while maintaining a positive experience. As a hardworking and reliable single parent, I've developed excellent time management, resilience, and adaptability. I'm always eager to learn new tools and processes, and I'm committed to helping businesses provide outstanding service while contributing to their success. I look forward to the opportunity to work with you!
Concentrix, full_time
Aug 2018 to Apr 2026
Provided customer support for health insurance members by assisting with benefits, coverage, claims, reimbursements, and payment inquiries. Resolved Providers concerns, documented interactions accurately, and delivered excellent service while meeting quality standards.