Customer Service Representative
Quezon, Gumaca, Philippines
I have around 10 years of customer service experience, primarily supporting US customers. In my previous role, I handled inbound calls, billing concerns, account inquiries, technical issues, and escalations. I learned how to listen carefully, understand the customer’s concern, and provide the best solution while keeping the conversation professional and positive. What makes me stand out is my communication skills, patience, and ability to stay calm under pressure. I’m also a quick learner and comfortable using different systems and tools. I always make sure customers feel heard and valued, while also working efficiently to resolve their concerns. My experience in both customer service and sales has also helped me become more confident in handling different types of customers and situations.
Salary.com, full_time
Dec 2023 to Jul 2025
I’m a **B2B Sales Development Representative with 3 years of experience specializing in cold calling, lead generation, prospecting, and appointment setting**. My strongest results come from consistently turning cold prospects into **qualified sales opportunities and booked meetings**. I’m experienced in researching decision-makers, handling objections, following up with prospects, and creating meaningful conversations that move leads further into the sales pipeline. I’ve used Salesforce, ZoomInfo, Orum, and LinkedIn Sales Navigator to manage prospecting activities and keep my pipeline organized. Combined with nearly 10 years of customer service experience, I bring strong communication, persistence, and relationship-building skills to every sales conversation. My focus: quality appointments, consistent prospecting, and helping businesses build a stronger sales pipeline.