Operations Manager
Rizal, Antipolo, Philippines
Strategic Operations Leader with over 15 years of experience scaling global organizations across the AI, call center, and recruitment sectors. I specialize in driving operational excellence by integrating AI technologies, optimizing complex workflows, and leading high-performing teams across the US, UK, and the Philippines. With a versatile background spanning sales, virtual healthcare, and high-volume staffing, I am adept at translating data-driven insights into actionable strategies that improve efficiency, service delivery, and business growth.
PH Philippines, full_time
Dec 2024 to Aug 2026
Strategic Leadership & Operational Transformation: Extensive background in leading process optimization and transformation initiatives to drive efficiency, service delivery, and scalability; expert in translating high-level business strategy into actionable operational plans that align with organizational objectives. Building & Scaling High-Performance Teams: Proven track record in building and managing customer-facing teams from the ground up, with expertise in resource planning, budgeting, and workforce allocation to ensure cost-effective operations and peak team performance. Driving Adoption & Risk Mitigation: Deep experience in a SaaS-based environment, leveraging data-led insights to drive product adoption, identify usage gaps, and implement proactive risk mitigation strategies that protect retention and expansion