Administrative Assistant Customer Service Representative
Bulacan
Hello, my name is Seira. I have experience in education, customer service, finance, and virtual assistance. These experiences have helped me develop strong communication, organization, and problem-solving skills. I started my career as an ESL Teacher and Rater, helping students improve their English skills and assessing their language abilities. This role taught me how to communicate clearly, provide helpful feedback, and pay attention to details. After that, I worked as a Customer Service Representative, where I assisted customers with their concerns, answered questions, and helped resolve problems. This experience improved my communication skills, patience, and ability to provide good customer service. I then became a Senior Loan Processor, handling loan applications and helping clients through the loan approval process. This role required accuracy, organization, and careful handling of confidential financial information. Later, I worked as a Mortgage Advisor Support, assisting mortgage advisors with their daily tasks and helping ensure a smooth process for clients. I also gained experience as a Virtual Assistant, providing administrative support, managing tasks, and helping businesses stay organized. Currently, I work as a Broker Assistant. My main responsibilities include managing client emails, responding to inquiries professionally, and providing administrative support. I also help with coordination and other daily tasks to make work easier and more efficient for the broker. Overall, my experience has helped me become flexible, detail-oriented, and reliable. I enjoy helping people, organizing tasks, and finding solutions to problems. I am always willing to learn new things and improve my skills. I aim to provide excellent support, communicate clearly, and contribute positively to any team I work with.
PSC Insurance, full_time
Oct 2025 to Present
As a Broker Assistant, I support brokers with daily tasks to keep their workflow organized and ensure a smooth client experience. I manage email communication, respond to client inquiries, prepare documents, and maintain updated client records. I also help coordinate appointments, follow up on tasks, and handle administrative duties to keep operations running efficiently.
MicroSourcing Philipinnes, full_time
Dec 2024 to Jun 2025
I assist mortgage advisors with daily tasks to help ensure a smooth client experience throughout the mortgage process. This includes preparing and organizing documents, following up with clients for missing information, and maintaining accurate records to keep applications going.
Reliasourcing Inc., full_time
Jun 2023 to Sep 2024
I am responsible for gathering and verifying information, ensuring compliance with lending regulations, creating manual due dates and changing the customer's banking information with full confidentiality for the security of each borrowers.
VXI Global Solutions, part_time
Mar 2023 to May 2026
I learned to navigate complex customer inquiries and resolve issues efficiently while maintaining a positive experience for customers.
Transnational Education Solutions Team, Inc., contract
Dec 2022 to Dec 2023
I helped non-native speakers improve their language skills while also evaluating their proficiency through structured assessments. Achievements Acquired: - Promoted as ESL Rater (Pioneer) - Completed OS11 Training (Semi and Final)