Virtual Assitant | Customer Service | Appointment Setter
Philippines
I am a results-driven Virtual Assistant with over three years of combined experience in customer service, legal intake, and real estate appointment setting. I began my career in the BPO industry, providing email support and handling international customer inquiries, case follow-ups, and issue resolution. This helped me develop strong communication skills, attention to detail, and the ability to manage high-volume interactions efficiently. I later worked as a Legal Intake Virtual Assistant for U.S.-based law firms, where I conducted outbound calls, screened and qualified mass tort cases, assisted clients with contract completion, and scheduled appointments. I ensured accurate data entry and maintained organized CRM records while guiding clients through the process professionally and confidently. In addition, I have experience as a Real Estate Cold Caller and Appointment Setter. I conducted outbound calls to property owners, identified motivated sellers, pre-qualified leads, handled objections, and scheduled appointments for acquisitions managers. This role strengthened my sales communication skills, resilience, and ability to generate quality leads. I bring strong work ethic, reliability, and a commitment to delivering results. My goal is to help businesses grow by providing efficient support, excellent client communication, and consistent performance.
Legal Intake Solutions PH, full_time
Oct 2024 to Nov 2025
Efficient and detail-oriented Virtual Assistant supporting multiple U.S.-based law firms. Skilled in outbound calling, qualifying mass tort cases, assisting clients with contract completion, and scheduling appointments for legal proceedings. Adept at managing high-volume client interactions, maintaining accurate records, and ensuring timely follow-ups to streamline case workflows and enhance client satisfaction. -Conduct outbound calls to potential clients for case qualification -Screen and qualify mass tort cases to identify viable clients -Assist clients in completing contracts and legal documentation -Schedule appointments and consultations for lawsuits with precision -Maintain organized records of client interactions and case details -Follow up with clients to ensure timely responses and compliance -Communicate professionally and empathetically with diverse clients -Support administrative tasks to streamline case management workflows -Utilize CRM and communication tools to track leads and appointments -Handle confidential information with discretion and compliance
KHT3 Holdings LLC, full_time
Jun 2023 to Jan 2024
Real estate sales cold caller experienced in making outbound calls to U.S. property sellers to generate leads and opportunities. Also collaborated with major digital search platform companies to help small and medium-sized businesses register and enhance their online visibility. -Conduct outbound cold calls to prospective U.S. property sellers -Qualify leads by identifying seller interest, motivation, and timeline -Schedule appointments for the sales or acquisitions team -Handle objections and build rapport with homeowners -Maintain accurate records of calls and leads in CRM systems
Altius Inspiro, Inc., full_time
Jan 2021 to Mar 2023
Customer Support Specialist delivering exceptional multi-channel service via phone, email, and chat. Skilled in resolving complex inquiries, managing CRM records, and ensuring timely follow-ups. Known for proactive problem-solving, clear communication, and consistently exceeding service expectations to enhance customer satisfaction and loyalty. -Provide high-quality customer support via phone, email, and live chat -Efficiently resolve complex customer inquiries, complaints, and issues -Maintain detailed and accurate CRM records of interactions and transactions -Conduct timely follow-ups to ensure customer satisfaction and issue resolution -Build strong customer relationships through proactive communication -Identify recurring issues and collaborate with teams to improve service processes -Uphold company policies while ensuring a positive customer experience -Track and report key metrics to monitor performance and service effectiveness -Support product or service onboarding, troubleshooting, and guidance