Virtual Assistant
Philippines
Results-driven Virtual Assistant and Customer Support Specialist with 2+ years of experience in e-commerce account management, technical support, and remote client services. Skilled in Tier 1 and Tier 2 escalation handling, CRM systems, SLA compliance, and Amazon/Walmart/eBay seller support. Strong background in documentation accuracy, client consultations, and maintaining high customer satisfaction.
Why Unified, full_time
Nov 2023 to Jan 2026
Tier 2 Support Specialist -Conducted one-on-one video consultations via Calendly and Whereby. -Managed escalated cases from Tier 1 support and ensured timely resolution. -Documented cases accurately and monitored follow-ups. -Identified upselling opportunities to improve client account performance. Tier 1 Support Specialist -Managed Amazon, Walmart, and eBay seller accounts. -Assisted clients with seller account setup and onboarding. -Optimized product listings for Buy Box eligibility and launched Amazon Ads campaigns. -Provided email support (Intercom) and voice support (Dialpad). -Maintained SLA compliance and high customer satisfaction ratings.
TTEC, full_time
Nov 2022 to Oct 2023
-Resolved user issues related to accounts, orders, software, and hardware. -Provided phone, chat, and email support. -Utilized Zendesk and Salesforce for case tracking and documentation. -Managed inbound and outbound calls using Genesys Cloud. -Met KPIs and service quality standards consistently.