Chat Support Specialist, Multi-Channel Support (Zendesk Salesforce)
Metro Manila
If you are looking for a reliable, highly adaptable professional to manage your customer operations, technical helpdesk, or live chat queues, I would love to partner with you. I am a dedicated Customer Experience and Helpdesk Specialist with a Bachelor of Arts in Communication and a genuine passion for human-centered problem-solving.
Cognizant, full_time
Apr 2024 to Jun 2026
As an Email Support Specialist at Lime, my role was focused on delivering high-quality, asynchronous technical and operational support. Unlike live channels, email allowed me to dive deeper into system logs, investigate complex customer journeys, and provide comprehensive, highly structured solutions.