Angelica A.

Account Manager | Client Relationship | Customer Retention

Metro Manila

Overview

Customer-focused Account Manager with 10+ years of experience across account management, customer service, sales, onboarding, and client relationship management, including experience supporting Australian clients. Skilled at building trusted client relationships, understanding customer needs, resolving concerns, supporting onboarding, and identifying opportunities for retention, upselling, and account growth. A proactive and organized professional who communicates clearly, learns quickly, and takes ownership of delivering a positive customer experience.

Skills and Tools

• Customer Support
• Phone Support
• Complaint Resolution
• Zendesk
• Customer Success
• Customer Retention
• Customer Onboarding

Work History

• Account Manager

  Payment Logic AU, full_time

  May 2023 to Aug 2026

• Onboarding Specialist

  Uber Carshare AU, full_time

  Jan 2022 to Apr 2023