Client Success | Customer and Technical Support | CRM Management
Metro Manila
I’ve always been curious about how things work and why they work the way they do. I enjoy learning new things, asking questions, and finding practical solutions, whether it means figuring out an unfamiliar tool, improving a process, or approaching a challenge from a different angle. Over the years, I’ve learned that being good at your job isn’t just about knowing what to do. It’s also about being willing to learn, communicating openly, following through on commitments, and being someone others can rely on. I appreciate working with people who value honesty, initiative, and collaboration. I’m comfortable working independently, but I also believe that asking questions, sharing ideas, and being open to feedback are important parts of doing good work. As I look for my next opportunity, I hope to find a team or business I can genuinely contribute to, learn from, and grow with. I may not know everything from day one, but I’m willing to put in the effort, figure things out, and take responsibility for the work entrusted to me.
OfferBolt, full_time
Jun 2025 to Sep 2026
• Supported approximately 600 customer accounts using GoHighLevel (GHL), assisting with account management, technical troubleshooting, workflows, automations, and campaign-related concerns through live chat, email, text, phone, and Zoom. • Guided approximately 250 users through a two-stage onboarding process, providing platform orientations, hands-on training, setup guidance, and post-onboarding support to help customers get started and use the platform effectively. • Configured customer accounts based on their needs, including workflows, automations, pipelines, forms, websites, and marketing campaigns. Also helped customers organize contact lists, manage leads, and navigate built-in lead generation and property comping tools. • Managed A2P registration through LeadConnector and Twilio, personally submitting approximately 140 registrations, all of which were approved and enabled customers to move forward with messaging and calling campaigns. • Proactively followed up with customers who had not started or completed onboarding and supported retention efforts by addressing concerns from users considering cancellation. • Independently developed an onboarding tracker to monitor completion, cancellations, and retention patterns, helping identify gaps and opportunities to improve the customer journey.
413 Merch, part_time
Mar 2025 to Present
• Managed backend operations across GoHighLevel and The Print Life, including lead and contact management, pipeline updates, campaign and automation tasks, and order monitoring to help keep daily operations organized. • Handled customer and order-related communications from production confirmation through post-delivery follow-up, keeping customers informed and following up for feedback. • Supported email marketing campaigns and prepared weekly brand-building content for clothing business clients. • Researched potential leads through Instagram to support client acquisition efforts. • Uploaded and maintained product listings in WooCommerce, ensuring product information was properly organized and up to date.
Independent, freelance
Sep 2024 to Present
• Set up and configured GoHighLevel accounts, organizing CRM and platform settings based on each project's requirements. • Built and customized CRM setups, including pipelines, workflows, automations, and lead nurturing processes. • Configured and tested automated workflows to check that they worked as intended and supported the required customer or lead journey.
Independent, freelance
Mar 2022 to Present
• Managed social media marketing for Amazon Alley, PoliPrints & Design Co., and OKelly Co., developing content plans, researching target audiences and competitors, and creating 300+ social media assets across client accounts. • Used strategic Instagram engagement to build relationships with target audiences, grow follower bases, and help generate new paying customers. • Monitored social media analytics and performance, using insights to adjust content and engagement strategies and prepare client reports. • Supported Meta advertising campaigns for PoliPrints & Design Co., managing budgets exceeding $100 per campaign and monitoring performance. • Handled additional client-specific tasks, including customer inquiries and follow-ups, Shopify product listings, influencer outreach, and routing social media inquiries to the appropriate teams.