DATA ENTRY | VIRTUAL ASSISTANT | CUSTOMER SUPPORT SPECIALIST
Cebu
Dedicated and detail-oriented professional with extensive experience in data entry, documentation management, customer service, technical support, and administrative support. Proven ability to maintain accurate records, process customer information, and manage high-volume documentation in fast-paced environments. Strong organizational, communication, and multitasking skills with a commitment to data accuracy, confidentiality, and operational efficiency. Experienced in remote work environments and supporting customers through phone and email channels.
Teleperformance, full_time
Jan 2020 to Mar 2026
Documented customer concerns, resolutions, and service requests accurately using Oracle CRM. Maintained detailed customer records and case documentation to ensure data accuracy and service continuity. Processed and updated customer information while managing multiple case records efficiently. Provided phone and email support while recording troubleshooting activities and customer interaction
Teleperformance, contract
Aug 2019 to Nov 2019
Managed healthcare-related customer inquiries while maintaining accurate customer records. Coordinated with pharmacies to resolve prescription and service-related concerns efficiently. Documented customer interactions and service requests with attention to detail. Provided accurate information regarding healthcare benefits, discounts, and available services. Maintained confidentiality when handling customer information and account details.
FIS Global Solutions Philippines, Inc., full_time
Sep 2018 to Nov 2018
Assisted customers with account updates, billing inquiries, and service requests. Verified account information and explained billing details accurately. Updated customer records and documented account-related interactions. Processed customer concerns while maintaining professionalism and accuracy. Supported service-related documentation and account management activities.
LBC Express Inc., contract
Nov 2008 to May 2009
Processed shipping, remittance, and logistics transactions accurately. Verified documentation and payment-related records before transaction completion. Maintained transaction records and shipment information for operational tracking. Coordinated shipment status updates with operations teams and customers. Responded to customer inquiries while ensuring accurate documentation and recordkeeping.
GVM TV/Radio Inc., full_time
Jun 2007 to Jul 2008
Managed bookkeeping and payroll-related administrative tasks. Maintained employee and financial records with accuracy and confidentiality. Prepared reports, business documents, and office correspondence. Organized filing systems and company records for efficient retrieval. Coordinated schedules and supported daily office operations.
Cebu Mitsumi Inc., full_time
Jan 1999 to May 2005
Followed established processes and quality standards with strong attention to detail. Performed assembly tasks while ensuring accuracy and compliance with specifications. Supported completion of daily production requirements through consistent workflow management. Maintained workplace organization and adherence to operational procedures.