Virtual Assistant I Customer Service
Metro Manila
Customer-focused professional with 2 years of experience in customer service, specializing in email support, phone support and data entry. Skilled in resolving customer concerns, reviewing documentation, and providing accurate, policy-compliant solutions. A detail-oriented and adaptable team player with strong communication and problem-solving skills, committed to delivering excellent customer experiences and continuously learning new tools and processes.
Baton Leads Inc, full_time
Jul 2026 to Oct 2026
• Handled incoming communications and calls for home-service assistance, gathering information to understand each customer's needs. • Identified appropriate service categories and matched customers with suitable providers based on service needs and geographic location. • Communicated clearly and professionally while ensuring requests and follow-ups were directed accurately to service providers.
Saviour MeDevices Inc., full_time
Oct 2023 to Mar 2026
• Conducting product demonstration / presentations to different hospitals in different areas of the Philippines. This includes travel locally and internationally. • Answering all product-related questions in a polite manner and addressing queries promptly. • Develop and deliver training to staff (new hired Medical Account Specialist) and customers on effective product application. • Act as point person in communicating to principals (suppliers) ensuring completeness of equipment to order. • Conduct market research to stay current on market trends and customer needs, and also gather customer feedback to provide specific recommendations for enhancing the product. • Participate in the development of company marketing strategies (conventions) to ensure product profitability and sustained growth for the organization. • Design documents (brochures, videos, backdrop) that can effectively convey a product or service message • Analyzing and documenting the product development process from importing to installation.
Concentrix, full_time
Nov 2022 to Sep 2023
• Provide inbound customer support through medication order processing ensuring the customer’s prescription ordered and delivered. • Soft-selling to advertise the customer’s medical plan benefit. • Assist in correcting or adjusting healthcare plan related concerns. • Coordinate with the clinics/hospital to confirm customer’s record. • Assist in role-playing exercises, simulations, and other hands-on activities to enhance learning retention for new hires. • Assist in monitoring and analyzing call recordings to assess adherence to sales scripts and identify areas for improvement. • Act as a resource for agents during their nesting period (Product Ready Trainer). • Familiarity in using CRM.
EnableSME, full_time
Feb 2022 to Nov 2022
• Maintaining accurate customer records and tracking key metrics related to activation and retention. • Collecting and processing customer’s document for application to set up their accounts. • Perform other tasks that management requires assistance with. This includes how I guide new hires throughout their nesting familiarizing process. • Self-audit for work checking errors or duplication to meet KPI. • Maintaining report logs for different lists and completed works.
Teleperformance, full_time
Mar 2021 to Jan 2022
• Responded promptly to customer inquiries via email using Zendesk, ensuring timely and professional communication. • Reviewed customer concerns and relevant information to identify issues and provide appropriate resolutions. • Verified customer information and maintained accurate records of customer concerns, actions taken, and resolutions. • Analyzed customer issues and complaints to determine the most appropriate course of action based on company policies and procedures. • Gathered and reviewed relevant information and supporting documentation to assist in resolving customer concerns. • Escalated complex cases to the appropriate teams when additional investigation or assistance was required. • Ensured all customer interactions and resolutions complied with company policies and procedures. • Collaborated with other departments to obtain necessary information and resolve customer issues efficiently.