Operations KPI Management VA | Process Data Specialist
Mendez, Cavite, Philippines
I help business owners bring structure, clarity, and control to their operations. With over 7 years of experience in service management and KPI performance monitoring at Globe Telecom I specialize in tracking performance metrics, improving workflows, and ensuring targets are consistently met. I don’t just complete tasks — I analyze, optimize, and improve systems. My background includes: • KPI tracking and performance reporting • Data analysis and discrepancy resolution • Operations coordination and stakeholder communication • Calendar, email, and workflow management • Process improvement initiatives I am highly detail-oriented, analytical, and proactive. If something is off, I catch it early. If a process can be improved, I refine it. Clients work with me because I bring structure to fast-moving environments and ensure nothing falls through the cracks. If you need an Operations VA who thinks strategically, protects your time, and keeps your business running smoothly — I’m ready to support you.
Globe Telecom, Inc., full_time
May 2017 to Feb 2024
• Oversaw comprehensive service readiness and availability processes for B2B clients, focusing on continuous improvement in customer satisfaction. • Conducted KPI tracking and analysis through robust data management and analytics, providing stakeholders and senior leadership with actionable insights through scheduled reporting. • Streamlined stakeholder communication by aligning meeting agendas and securing attendance from critical team members. • Analyzed client feedback and established service enhancement initiatives for B2B clients to ensure seamless service delivery.
Globe Telecom, Inc., full_time
Feb 2016 to May 2017
• Designed comprehensive engineering work plans that include IP allocation, VLAN setups, project designs, and meticulous methods of procedure (MOP) to facilitate efficient project execution. • Managed vendor and stakeholder relationships to streamline preparation of BOQs and efficiently process SOs, PRs, and POs. • Conducted thorough assessments of technical site survey reports, confirming all requirements for project initiation were met. • Achieved timely project delivery and budget adherence by effectively managing cross-functional teams. Delivered technical support that streamlined project workflows. Monitored progress to drive successful project completion.
Globe Telecom, Inc., full_time
Sep 2011 to Feb 2016
• Performed initial fault isolation and restoration tasks while overseeing change requests to enhance network performance. • Collaborated with operations teams to monitor and acknowledge alarms in AMS/EMS, safeguarding restoration targets. • Managed fault ticket and work order resolution processes to uphold service level agreements and enhance operational efficiency. • Managed helpdesk case resolutions effectively, ensuring adherence to SLAs and fostering positive customer experiences.