Shopify builder | Product Specialist
Metro Manila
Combined strong operational management expertise with entrepreneurial and digital commerce knowledge
Robinsons Retail Holdings, full_time
Mar 2003 to Present
• Oversaw administrative functions to support high volume retail environment with daily transactions and operational workflows • Managed HR functions including recruitment, onboarding, and employee records for 50+ staff, increasing onboarding efficiency by 30% • Created executive reports and business analysis to support decision making impacting store revenue and operational targets • Worked with 10+ vendors and internal departments to ensure 100% business continuity and quick issue resolution • Managed contracts, utilities and facility operations to minimize operational interruptions and improve service response time • Better compliance adherence via structured monitoring leading to reduced audit findings and process gaps • Standardized processes that resulted in 25% improvement in reporting accuracy and turnaround time • Managed workforce planning and scheduling to maximize manpower utilization and minimize overtime cost • Assisted in meeting store KPIs including sales growth, profitability and operational efficiency targets