Content Writer | Customer Support Associate
Ilocos Sur
Experienced in customer service, CRM operations, administrative support, and educational content development. Skilled in handling customer inquiries, managing purchase orders, processing billing adjustments and refunds, maintaining accurate records, and resolving account discrepancies. Proficient in Microsoft Excel, Google Sheets, Salesforce, Oracle Billing, JIRA, ClickUp, Figma, Canva, LaTeX, and GeoGebra. Experienced in creating and reviewing mathematics content, using AI tools to support content development, and ensuring accuracy and quality through proofreading and QA checks. Highly organized, detail-oriented, adaptable, and capable of managing tasks independently while meeting deadlines.
Accenture, full_time
Apr 2025 to May 2025
Investigated account security incidents, suspicious activities, and potential account compromises. Conducted compliance reviews, assisted with reimbursement cases, and provided guidance on account protection and cryptocurrency safety. Used Salesforce CRM, JIRA, and internal tools to document investigations, raise tickets, and ensure accurate case resolution while maintaining high quality standards.
Mathspace LLC, contract
Feb 2024 to Present
Develop curriculum-aligned mathematics questions and learning materials for high school students. Design AI instructions based on traditional content development workflows to automate mathematical problem construction, hint generation, and quality assurance (QA). Create and review worked solutions, mathematical explanations, and visual resources using GeoGebra and LaTeX. Format and proofread digital textbook content using JSX, and use Figma, Canva, and AI tools to support content creation. Collaborate with the team to ensure mathematical accuracy, clarity, consistency, and quality across educational content.
Concentrix, full_time
Jul 2022 to Apr 2024
Handled customer inquiries and concerns related to accounts, orders, billing, and invoices through phone and email support. Managed purchase orders, investigated pricing discrepancies, processed billing adjustments, credits, and refunds, and maintained accurate customer records. Used Salesforce CRM and Oracle Billing and Invoicing to resolve issues efficiently and provide reliable customer support.
Sta. Cruz Institute, Inc., full_time
Aug 2020 to May 2022
Taught junior high school mathematics and developed lesson plans, instructional materials, visual aids, and self-learning kits for classroom and distance learning. Facilitated student learning, explained mathematical concepts, monitored academic progress, and provided support to improve student understanding. Used Google Classroom, Zoom, Microsoft Excel, and other digital tools to support teaching and learning.