Former Team Lead Non-voice E-commerce Operations
Davao del Sur
I am a former Team Leader with strong foundation on chat and email specializing on concerns such as product enquiries, logistics, return and refund, and sales.
Six Eleven Global Services Inc., full_time
Aug 2024 to Jul 2026
Handled 30 agents catering non-voice concerns via chat and email specializing on inquiries such as product descriptions, usage, logistics, sales, and return and refund. Consistent top team. Integrated AI Engineering Prompting technique to daily tasks that boosts efficiency by 80%.