Customer Service Admin Professional | 3+ Years | Cum Laude
Cavite
Hello! I’m Nicole, a customer service and administrative professional with over 3 years of experience in the hospitality industry. My experience includes handling guest inquiries, managing telephone communications, coordinating with different departments, assisting with guest concerns, and performing administrative and data-entry tasks. I’m a Cum Laude graduate with strong communication, organization, and attention-to-detail skills. I’m comfortable working independently, learning new systems, and handling multiple tasks while maintaining professionalism and providing excellent service. What sets me apart is my combination of customer service experience and administrative skills. I’m reliable, adaptable, and committed to providing efficient and positive experiences while ensuring that tasks are handled accurately and professionally.
Beach Rotana Hotel, full_time
Nov 2023 to Present
Handled internal and external calls and provided professional assistance to hotel guests by responding to inquiries, coordinating requests, and connecting guests with the appropriate departments. Maintained clear and efficient communication between guests and hotel teams to support smooth daily operations. Performed accurate CID data entry by reviewing guest identification documents, updating records, and submitting required information through the hotel’s CID system. Ensured guest information was complete, accurate, and handled confidentially. Supported the Front Office team with administrative and back-office tasks, helping maintain organized records and efficient information flow. Managed multiple requests in a fast-paced environment while maintaining professionalism, attention to detail, and timely service. Through these responsibilities, I contributed to efficient guest communication, accurate record management, and smooth coordination across hotel departments while maintaining a high standard of customer service.