Operations Administrative VA | Executive Assistance, CRM AI Tools
Bulacan
I’m an experienced Operations Supervisor with 5 years of experience supporting ASOS, a leading fashion and e-commerce brand. My background includes team leadership, customer service, performance monitoring, workflow improvement, and ensuring daily operations run smoothly. I specialize in keeping tasks organized, solving problems, improving processes, and helping teams achieve their goals. I’m also experienced in technical support, customer care, administrative tasks, and using AI tools like ChatGPT to streamline workflows, organize information, and improve productivity while maintaining accuracy and quality. What sets me apart is my combination of leadership experience, attention to detail, adaptability, and commitment to delivering results. I take ownership of my responsibilities, communicate proactively, and focus on finding practical solutions rather than waiting for problems to escalate. Whether you need support with daily operations, administrative tasks, customer service, e-commerce support, or process improvement, I’m ready to help your business stay organized, efficient, and focused on growth.
Teleperformance, full_time
Jun 2021 to Mar 2026
Led and supported team performance through coaching, feedback, and continuous performance follow-up to help team members achieve client-set goals. Earned consecutive Platinum recognition and was named a Q2 Top Supervisor for ASOS across three consecutive quarters. Monitored key performance indicators (KPIs) and analyzed business results to identify performance gaps and improvement opportunities. Implemented workflow improvements and practical solutions to increase productivity, strengthen daily operations, and maintain high standards of service quality. Coordinated team priorities, supported employee development, and ensured consistent execution of operational targets.
Teleperformance, full_time
Jan 2018 to Aug 2020
Provided technical support for business accounts, addressing internet connectivity, billing, and account-related concerns. Handled escalated customer issues with clear communication and a focus on resolution. Recognized as a top-performing technical support representative.
T-Mobile, full_time
Jun 2017 to Jan 2018
Assisted customers with mobile phone services, billing questions, and internet-related inquiries. Built customer communication and problem-solving skills while helping resolve service concerns.