Executive Assistant & Operations Expert | AI Workflows & CRMs
Misamis Oriental
With nearly two decades of international experience dating back to 2006, my career spans executive administration, customer-focused operations, and strategic client relations for global businesses across American and Middle Eastern markets. My professional journey is built on a diverse, hands-on foundation—evolving from managing high-volume billing and financial accounts for AT&T at VXI Global Holdings and teaching English online to international professionals via Japan-based RareJob, to working on-air as a radio disc jockey, news anchor, and voice talent. I also spent years building and running a travel agency as a founding operations manager, alongside handling property management ventures. Grounded in a robust academic background—including a Bachelor of Science in Psychology and completed Juris Doctor units—I bring a unique blend of sharp analytical problem-solving and executive presence to high-stakes environments. Beyond administration, I scale B2B sales pipelines via HubSpot and Apollo.io, ensure absolute data integrity across enterprise ERP and Zoho CRM systems, and seamlessly integrate modern AI ecosystems like ChatGPT, Claude, Gemini, Copilot, Canva and JUR PH to accelerate execution and drive organizational efficiency. Whether coordinating complex schedules or supporting global leaders, I consistently deliver high-efficiency, service-first outcomes.
Confidential, freelance
Jan 2026 to Sep 2026
**Executed high-precision image and video annotation, bounding, and labeling. **Contributed to the training and refinement of autonomous navigation models.
Confidential Real Estate Client, contract
Jul 2025 to Dec 2025
**Designed professional promotional materials, social media graphics, and visual certificates/recognition layouts for top-performing sales agents using Canva, ensuring strict adherence to brand guidelines. **Produced professional voiceovers for promotional videos and managed the design, layout, and content updates for corporate web pages using Wix and Word Press. **Drafted and prepared preliminary legal documents, affidavits, and correspondence for review and execution by legal counsel, ensuring meticulous attention to detail and data privacy.
Universal Axis Group, full_time
May 2024 to Jun 2026
**Conducted targeted account research using Apollo.io and LinkedIn Sales Navigator to identify qualified enterprise prospects and key decision-makers across multiple industries. **Executed high-volume cold calling and multi-channel outreach campaigns, delivering persuasive pitches to secure qualified discovery appointments for Account Executives. **Maintained accurate prospect records, sales activities, and pipeline updates in HubSpot CRM, while utilizing Google Workspace for comprehensive data management. **Facilitated cross-functional collaboration with sales teams via Viber and WhatsApp, streamlining prospect handoffs and coordinating remote consultations through Zoom and Microsoft Teams. **Developed and customized visually engaging pitch decks and sales collateral using Canva, Google Slides, Microsoft PowerPoint, and Prezi.io to support target accounts and proposal presentations. **Educated enterprise leads on a touchless, ERP-agnostic Master Data Management (MDM) solution built on SAP technology. Articulated the value of cross-platform, upstream data governance across major ecosystems; including SAP, Salesforce, cloud middleware, and payroll systems to help organizations prevent downstream data errors at the point of entry. **Built professional relationships through consistent follow-up and consultative communication, contributing to a positive customer experience throughout the pre-sales process. **Guided newly signed clients through onboarding once they came on board, following up regularly to understand their needs, catch and resolve issues early, and keep problems from developing in the first place, ensuring clients felt properly taken care of and stayed with the company for the long term. **Mentored and trained incoming Business Development Representatives through an intensive, one-month onboarding program, accelerating their ramp-up time on outreach strategies, tool stacks, and product positioning.
Creative Zone LLC | Dubai, UAE, full_time
Apr 2022 to Apr 2024
●Served as the primary point of contact for international entrepreneurs establishing businesses in Dubai, providing timely guidance throughout the application and onboarding process. ●Processed and maintained client information, business registration details, and supporting documentation within the company's ERP system, ensuring complete accuracy and data integrity. ●Coordinated with clients, internal departments, and compliance teams to facilitate the efficient processing of business formation applications and related requirements. ●Responded to client inquiries regarding application status, documentation requirements, and company formation procedures while delivering a high standard of customer service. ●Verified client-submitted documents and ensured compliance with UAE business registration requirements before processing applications. ●Maintained accurate Zoho CRM and ERP records while leveraging Google Workspace to manage documentation, internal communication, and administrative tasks in a fast-paced remote environment. ●Built strong relationships with international clients through, timely follow-ups, and effective problem resolution.
DXGT 92.7 Radyo Abante, full_time
Apr 2018 to Feb 2022
●Executive Presence & Phone-First Communication: Delivered live on-air broadcasts and conducted high-stakes interviews with business owners, executives, and government leaders; established an authoritative, calm presence and neutral articulation under real-time pressure. ●Outbound B2B Cold Outreach & Business Acquisition: Executed targeted B2B cold outreach to local business owners (retailers, restaurants, commercial services), pitching broadcast advertising packages, overcoming sales objections, and closing new advertising accounts. ●Commercial Recording & Custom Campaign Execution: Upon closing advertising deals, produced and voiced custom radio commercials tailored to client business requirements, converting prospective client briefs into high-impact broadcast assets. ●Client Onboarding & Account Health Management: Led post-sale client onboarding and structured follow-ups, ensuring advertising campaigns aired as scheduled, monitoring campaign effectiveness, and maintaining high account retention rates. ●Account & Client Relationship Management: Owned relationships with local commercial advertisers and corporate sponsors, gathering operational requirements, aligning broadcast schedules with business goals, and ensuring long-term client retention. ●Operations & Administrative Control: Served as Acting Station Administrator; managed daily operations, vendor schedules, regulatory compliance, and cross-functional timelines with zero loss of operational thread. ●Event Logistics & Stakeholder Coordination: Directed end-to-end logistics, venue agreements, and contract deliverables for high-profile community initiatives, serving as the primary bridge between local government units and internal teams. ●Team Leadership & Workflow Onboarding: Onboarded and trained incoming broadcast staff and disc jockeys, building standardized presentation guides, vocal delivery standards, and live operational protocols. ●Served as the primary, direct point of contact for client complaints or broadcast disruptions; de-escalated frustrated business owners over the phone, identified root-cause issues, and coordinated rapid operational solutions to protect client revenue and company goodwill.
Private Individual, contract
Jan 2018 to Present
**Managed end-to-end operations for 3 residential properties (2 houses and 1 condo unit) since 2018, ensuring a consistently high standard of guest satisfaction and property maintenance. **Handled real-time guest inquiries, booking requests, and support communications across multiple platforms including phone calls and digital messaging channels. **Executed targeted promotional strategies, managed online listings, and drove customer acquisition through digital channels and social media marketplaces while maintaining strict data privacy and brand guidelines. **Marketed and facilitated the sale of residential real estate units, managing client viewings, negotiations, and end-to-end documentation under proper brokerage compliance. **Cultivated client relationships, sourced prospective buyers through digital networks, and coordinated closely with licensed principal brokers to close transactions seamlessly. **Guided buyers through property assessments, feature walkthroughs, and financial requirement preparation.
E Connect Travel and Tours Agency, full_time
Jan 2012 to Mar 2020
●End-to-End Operational Ownership: Built and managed daily travel, tour, and reservation operations from the ground up, overseeing multi-day tour assets, vendor schedules, crew assignments, and high-volume booking logistics. ●B2B Cold Outreach & Account Acquisition: Executed targeted outbound B2B cold outreach to pitch corporate travel packages, securing enterprise accounts and corporate insurance providers (such as Pacific Cross) to expand company revenue streams. ●Corporate Onboarding & Client Relationship Management: Led structured post-sale client onboarding for newly signed corporate accounts, establishing clear communication channels, gathering travel specifications, and setting up customized reservation workflows. ●Consistent Account Follow-Up & Retention: Maintained regular, proactive touchpoints with enterprise clients to anticipate ongoing corporate travel needs, deliver tailored itineraries, and build long-term business relationships that maximized account retention and repeat bookings. ●Enterprise Client & Account Management: Served as the primary, phone-first point of contact for corporate accounts, executive business owners, and major enterprise insurance providers (such as Pacific Cross), managing account health from contract signing through execution and long-term retention. ●Workflow & Process Architecture: Designed standardized onboarding playbooks, reservation tracking systems, and operational workflows to ensure seamless execution across all complex client itineraries with zero loss of thread. ●Crisis Management & Issue Escalation: Acted as the steady, authoritative lead during real-time operational disruptions or booking issues; de-escalated frustrated enterprise clients over the phone, named unknown variables directly, and coordinated immediate solutions across international suppliers. ●Feedback Loop & Workflow Improvement: Systematically gathered client pain points, operational constraints, and workflow bottlenecks to continuously refine company processes, configuration parameters, and service delivery standards. ●Team Leadership & Mentorship: Built operational training programs and mentored frontline staff and OJTs, coaching them on booking software standards, client communication protocols, and KPI performance.
RareJob Philippines Inc. , part_time
Jun 2008 to Feb 2011
●Cross-Cultural Client Management: Delivered high-impact, personalized consultative communication sessions to a diverse international demographic ranging from young learners to corporate professionals, rapidly adapting delivery styles to match unique client profiles. ●Active Listening & Needs Assessment: Evaluated client communication gaps in real-time, utilizing strong analytical and problem-solving skills to provide immediate, constructive feedback and tailor subsequent engagement strategies. ●Content Creation & Training Resources: Designed and engineered dynamic digital learning materials and recorded best-practice demonstration methodologies utilized by the platform for regional onboarding and peer alignment. ●Operational Administration & Schedule Management: Maintained meticulous digital records of client progress logs, customized curriculum planning metrics, and real-time scheduling variations within a fast-paced remote environment.
VXI Global Holdings (formerly Vision-X Inc.), full_time
May 2006 to May 2008
●Financial & Account Reconciliation: Managed high-volume inbound calls in the dedicated billing and finance department, accurately analyzing complex account statements, line-item charges, and transaction histories to resolve client concerns. ●Complex Information Delivery: Educated corporate and residential customers on intricate billing cycles, usage fees, and promotional contract terms, translating dense financial data into clear, easy-to-understand explanations. ●High-Stakes Conflict Resolution: Acted as a senior liaison to defuse high-pressure client escalations regarding billing discrepancies, successfully balancing empathetic communication with strict adherence to corporate policy to protect company goodwill. ●Value-Driven Upselling: Identified account optimization opportunities during customer interactions, successfully promoting and upselling value-added data packages and account upgrades to contribute directly to account revenue growth. ●Data & Operational Integrity: Maintained 100% accuracy while updating customer profiles, modifying account metrics, and logging detailed interaction notes within a fast-paced, high-volume CRM environment.