Customer Service Representative
Davao del Sur
My name is Richelle Paclipan, and I have experience in customer service, sales, and cold calling. In my previous roles, I handled client communication, resolved customer concerns, generated leads, and maintained positive relationships with customers. These experiences helped me develop strong communication, multitasking, and problem-solving skills. I am a hardworking, detail-oriented, and highly trainable person who enjoys learning new skills and working in fast-paced environments. I am also comfortable working independently and as part of a team. Outside of work, I enjoy spending time with family, watching movies, and improving my knowledge and skills for personal and professional growth.
Teleperformance PH, full_time
Dec 2023 to Oct 2025
I previously worked at Teleperformance as a customer service representative, where I handled customer inquiries, resolved concerns, and provided excellent support through calls and chat. My role required strong communication skills, patience, multitasking, and the ability to work efficiently in a fast-paced environment while meeting performance targets and maintaining customer satisfaction. During my experience, I learned how to handle different types of customers professionally, manage high call volumes, and use various customer service tools and systems. This opportunity helped me improve my problem-solving skills, adaptability, and confidence in dealing with clients, which prepared me for future roles in customer service, virtual assistance, and sales.