Experienced Customer Support Email Specialist | Video Editor
Metro Manila
Dedicated Customer Support Representative with 4 years of experience specializing in high-volume email ticket management and resolution within the fast-paced travel industry. Proven track record in handling complex email complaints, maintaining customer loyalty, and resolving travel itinerary disputes with empathy and professionalism. ​Additionally equipped with foundational skills in video editing using Adobe Premiere Pro, adding a creative dimension to problem-solving, visual storytelling, and multi-media communication.
Atain, full_time
Jul 2022 to Present
manages written communication with clients, answering product questions, troubleshooting issues, and resolving complaints through digital ticketing systems or shared inboxes.