Virtual Legal Assistant | Client Accounts Admin Support
Cagayan
Hello! I am Christine Joy Sambo, a dedicated Virtual Legal Assistant and Billing Specialist with a degree in Financial Management from Isabela State University. I specialize in providing high-touch remote support, managing client accounts, and optimizing administrative workflows for legal professionals. My Key Strengths & Experience: Client Support & Concierge Services: Extensive experience managing multi-channel client communications via email, chat, and phone, delivering concierge-level service, and addressing sensitive account inquiries. Legal & Financial Operations: Proven expertise at JLA Law Firm handling retainer replenishments, billing dispute resolutions, court hearing funding reviews, and cross-functional case coordination. CRM & Technical Proficiency: Highly skilled in navigating Practice Panther CRM, OpenPhone, SAP ERP financial modules, and modern AI productivity tools (ChatGPT, Claude, Gemini) to streamline tasks and ensure meticulous records compliance. What Sets Me Apart: I combine rigorous financial acumen with a client-first mindset. Whether I am resolving ledger discrepancies, securing retainer deposits, or maintaining structured CRM records, I am committed to driving operational clarity, protecting cash flow, and delivering seamless support across US, UK, and AU time zones.
The Law Offices of James L Arrasmith, full_time
Aug 2026 to Oct 2026
Core Legal Billing Experience: Managed client billing accounts, resolved disputes, and ensured timely retainer replenishments for ongoing legal representation and court proceedings. Key Responsibilities: Handled client account management, billing dispute resolutions, case team coordination, court hearing preparation, final accounting notices, payment plan negotiations, and retainer tracking. Performance Highlight: Successfully met the highest weekly and monthly collection targets while delivering professional client service and maintaining accurate billing records.
The Law Offices of James L Arrasmith, full_time
Apr 2026 to Aug 2026
Administrative & Client Support: Skilled in providing administrative support, concierge services, client relations, and case coordination to ensure efficient operations and exceptional client experiences. Key Responsibilities: Managed daily tasks, client communications, appointments, records, cross-functional collaboration, and utilized AI tools to enhance administrative efficiency. Performance & Impact: Achieved the highest monthly sales/collections while part of the team, and successfully automated Excel tracking for case closeout sheets.
Pepsi Cola Products Philippines Inc., full_time
Jul 2025 to Feb 2026
Core Financial Expertise: Detail-oriented Financial Management professional experienced in full-cycle accounts receivable, financial operations, and collection strategies. Key Responsibilities: Managed end-to-end AR workflows, analyzed aging reports, executed SAP financial operations, resolved billing discrepancies, and maintained precise financial records. Performance & Impact: Successfully cleared 4 months of extensive accounts receivable backlogs, ensuring consistent cash flow and operational efficiency.