Executive Assistant | Chief of Staff Support
Cebu
I help founders and business owners get out of the weeds so they can focus on growing their businesses. With 15+ years of experience supporting executives, managing business operations, and working across multiple industries, I bring a combination of executive-level support, operational thinking, and hands-on execution. My experience goes beyond traditional administrative assistance. I've progressed from executive support into operations management, led a remote team of seven, built SOPs and workflows, implemented KPIs and accountability systems, and collaborated directly with business ownership on operational planning and business performance. I've also built and managed my own travel agency, giving me firsthand experience in running a business, coordinating customers and suppliers, managing day-to-day operations, and solving problems when things don't go as planned. Heres where I can help: ▪️ Executive Support - Calendar and inbox management, meeting preparation, research, travel coordination, and executive follow-through. ▪️ Executive Operations - Organizing workflows, documenting processes, coordinating priorities, and keeping daily operations running smoothly. ▪️ Chief of Staff Support - Tracking strategic priorities, coordinating projects, preparing decision-ready information, and ensuring important initiatives move forward. ▪️ Systems & Process Improvement - Building SOPs, Notion workspaces, knowledge bases, KPI trackers, and practical systems that make teams more efficient. ▪️ Team & Project Coordination - Supporting recruitment and onboarding, coordinating remote teams, monitoring deliverables, and improving accountability. Im particularly interested in working with founders, CEOs, and growing businesses that need a dependable right hand. I work remotely and have experience supporting UK & U.S.-based businesses across time zones. If you're looking for someone who combines executive support with operational ownership, lets connect!
Caribou Auto Rentals, full_time
Jun 2024 to Jul 2026
Promoted from Executive Assistant to Executive Manager in recognition of strong business partnership, leadership, and operational contributions. Served as a strategic partner to ownership by overseeing key business functions, supporting organizational growth initiatives, and implementing systems that improved operational efficiency and team performance. Key Achievements: ● Managed a remote team of 7 employees, including 1 Customer Service Team Lead and 6 Customer Service Representatives. ● Partnered directly with ownership to support strategic planning, operational decision-making, and business growth initiatives. ● Led recruitment, onboarding, performance management, and employee development programs. ● Developed and implemented SOPs, workflows, KPIs, and reporting systems that improved accountability and operational visibility. ● Coordinated cross-functional projects and process improvement initiatives to enhance customer experience and organizational effectiveness. ● Provided operational reporting, business analysis, and recommendations to support executive decision-making.
Caribou Auto Rentals, full_time
Mar 2023 to Jun 2024
Joined as the company's first Executive Assistant and served as a trusted partner to ownership during a critical phase of business growth. Managed executive priorities, coordinated operational activities, and supported strategic initiatives while improving organizational systems and workflows. Key Achievements: ● Managed executive calendars, travel arrangements, reservations, customer communications, and business documentation. ● Coordinated vehicle turnover schedules and operational logistics to support seamless customer service delivery. ● Established systems and processes that improved organization, efficiency, and operational visibility. ● Supported project coordination, customer service initiatives, and operational planning activities. ● Earned promotion to Operations Manager through demonstrated leadership, initiative, and business impact.
Pareto AI, part_time
Jan 2020 to Jan 2022
Supported executive leadership by managing finance operations, developing scalable processes, and ensuring the efficient execution of critical business functions. Key Achievements: ● Oversaw billing, invoicing, payroll administration, bookkeeping, and financial record management. ● Developed SOPs that improved efficiency, accuracy, and process consistency. ● Partnered with leadership to optimize workflows and strengthen operational controls. ● Supported recruitment and cross-functional business initiatives in a remote environment.
Pareto AI, part_time
Jul 2019 to Jan 2020
Served as a key liaison between leadership, clients, and remote teams, supporting project delivery and operational effectiveness. Key Achievements: ● Managed stakeholder communications and client relationships. ● Led full-cycle recruitment, including sourcing, interviewing, hiring, and onboarding. ● Coordinated remote teams, project timelines, and resource allocation. ● Supported leadership with operational planning and process improvement initiatives.
Buhay-Byahero Travel Services, full_time
Jun 2016 to Feb 2024
Founded and managed a registered online travel agency, serving as the primary strategist, client relationship manager, and operational lead. Key Achievements: ● Managed client relationships, supplier partnerships, business operations, marketing, and financial administration. ● Coordinated domestic and international travel arrangements for leisure travelers. ● Generated 90% of new business through social media marketing and referral initiatives. ● Maintained strong client retention through exceptional customer service and personalized travel planning. ● Oversaw invoicing, bookkeeping, vendor negotiations, and end-to-end travel coordination.
Job Connections UK Ltd, contract
May 2014 to Nov 2018
Provided remote recruitment and administrative support for a UK-based overseas nurse recruitment agency, managing social media engagement, creating recruitment marketing content, generating qualified leads, conducting candidate background checks, and supporting day-to-day recruitment operations.
TeleTech Customer Care Management Philippines Inc., full_time
Jun 2012 to May 2013
Led recruitment marketing initiatives for TeleTech Cebu, enhancing employer brand visibility and talent acquisition efforts through strategic sourcing campaigns, recruitment events, and job fairs that strengthened candidate pipelines and supported hiring targets.
Julie’s Franchise Corporation, full_time
Aug 2011 to Jun 2012
Collaborated with the brand development team in launching and growing JULIE’S FINEST, the premium brand of Julie’s Franchise Corporation, through strategic sales promotions, store opening events, and the development of marketing and packaging materials.
VICSAL Development Corporation (Metro Gaisano), full_time
Mar 2010 to Apr 2011
Spearheaded marketing initiatives for METRO GAISANO’s eight-store operations nationwide, driving customer traffic and sales through integrated advertising campaigns, compelling marketing communications, strategic promotions, sponsorship partnerships, and large-scale store events.