GHL Admin | Operations VA | Customer Support | Social Media Manager
Cavite, Dasmariñas, Philippines
Hi! I'm a dependable and detail-oriented Virtual Assistant with experience supporting business owners through administrative, operations, customer support, and digital marketing tasks. I enjoy creating organized systems, improving workflows, and ensuring daily operations run smoothly. Whether it's managing customer inquiries, organizing data, updating CRM records, coordinating schedules, or handling marketing tasks, I take pride in delivering accurate and reliable work. Here's how I can help: Administrative & Operations Support GoHighLevel (CRM, calendars, contacts, forms, workflows) Customer Support (Email, Chat & Social Media) Dispatch & Logistics Coordination Data Entry & Web Research Calendar & Email Management Social Media Management Canva Graphic Design Basic Video Editing (CapCut) Google Workspace & Microsoft Office I believe in clear communication, meeting deadlines, and being proactive. I learn new tools quickly and enjoy finding ways to make processes more efficient. If you're looking for someone who is reliable, organized, and committed to helping your business grow, I'd be happy to become part of your team. Let's connect!
Ranch Company, freelance
May 2025 to May 2026
- Collected raw video footage from company owner and staff and edited it into cohesive, professional YouTube videos - Added basic motion graphics, captions, music, and transitions to enhance viewer engagement - Collaborated with internal team members to select key moments and ensure technical accuracy - Prepared finalized videos for publishing, including thumbnails, titles, and descriptions
IT SECURITY COMPANY, freelance
Sep 2024 to Mar 2025
- Created and managed multi-platform content across Facebook, Instagram, TikTok, and YouTube to promote IT and cybersecurity services - Planned and executed content calendars aligned with marketing campaigns and business goals - Collaborated with marketing and technical teams to ensure brand consistency and messaging accuracy
My Freight Staff – TForce Freight, full_time
Sep 2023 to Jul 2024
- Managed customer inquiries related to shipping rates, pricing, and logistics - Coordinated the timely pickup and shipment of goods - Tracked shipments in real-time, providing accurate delivery updates to customers and sales teams.
TaskUs, full_time
Jun 2016 to Aug 2022
- Supervised and coached a high-performing team, ensuring top-tier customer service standards - Managed payroll processing and coordinated team schedules for optimal productivity - Delivered training and feedback to improve team performance and morale - Facilitated daily team meetings to align goals, enhance collaboration, and increase efficiency - Conducted quality evaluations of calls, chats, and emails to ensure compliance and high performance
TaskUs, full_time
Feb 2016 to Jun 2016
- Managed inbound and outbound communications for a food delivery account servicing the UK and APAC regions - Coordinated with partner restaurants to resolve order-related concerns, ensuring seamless deliveries - Provided timely updates to customers, improving satisfaction through proactive communication
TaskUs, full_time
Sep 2015 to Jan 2016
- Managed order processing for a U.S.-based ecommerce account, handling order placements, confirmations, and shipments - Conducted extensive research for customer-requested items, sourcing from various online - platforms and brands