Escalation Account Supervisor
Metro Manila
As an Escalation Specialist / Tier 2 Support at LawnStarter since 2022, I specialize in making sound decisions when handling complex customer and service provider issues. I investigate cases, assess the root cause, evaluate possible solutions, and determine the best course of action to achieve a fair and timely resolution. I use my judgment to prioritize urgent concerns, coordinate with the appropriate teams, and identify recurring issues that require process improvements. My focus is on resolving problems effectively while maintaining customer satisfaction and ensuring consistent support decisions.
LawnStarter, full_time
Feb 2022 to Present