Administrative Support Specialist | Virtual Receptionist
Bulacan
Former Veterinary Receptionist with experience of Administrative Support and Customer Support Professional with 6+ years of experience in customer service, appointment scheduling, front desk operations, records management, documentation, and client communications across veterinary clinics, hospitality, and customer service environments. Experienced in managing calendars, coordinating appointments, handling customer inquiries through phone, email, and in-person interactions, maintaining accurate records, and supporting daily administrative operations. Skilled in data entry, CRM support, documentation, customer relationship management, and remote collaboration using Microsoft Office Suite, Google Workspace, and communication platforms. Recognized for strong organizational skills, attention to detail, professionalism, and the ability to provide excellent customer experiences while maintaining efficient administrative processes in fast-paced work environments. Core Areas of Expertise: • Administrative Support • Customer Service • Virtual Reception • Appointment Scheduling • Calendar Management •Records Management • Documentation • Data Entry •CRM Support • Client Communication • Email Support • Front Desk Operations •Microsoft Office Suite •Google Workspace Currently open to remote opportunities as a Virtual Administrative Assistant, Administrative Support Specialist, Virtual Receptionist, Customer Support Representative, Appointment Setter, Client Support Specialist, or Administrative Coordinator.
Petbond Veterinary Clinic UAE, full_time
Nov 2023 to Apr 2024
Coordinated daily appointment schedules and maintained accurate client records to support efficient clinic operations, patient records, and front desk operations in a busy veterinary clinic. Responded to client inquiries via phone, email, and walk-ins, providing timely information and support regarding services and appointments. services, and pet care concerns. Maintained accurate patient information, appointment schedules, and clinic documentation. Processed payments, invoices, and administrative records while ensuring accuracy and confidentiality. Coordinated with veterinarians and clinic staff to support smooth daily clinic operations.
Vienna Veterinary Clinic UAE, full_time
May 2023 to Nov 2023
Handled appointment scheduling, calendar coordination, and customer inquiries for veterinary services. Provided professional customer support through phone calls, walk-in clients, and follow-up communications. Managed client records, patient files, and administrative documentation. Assisted with billing transactions, payment processing, and service coordination. Supported daily clinic operations by maintaining organized records and efficient front desk workflow. Maintained accurate client records and appointment schedules while ensuring efficient front desk operations.
Pets Health Veterinary Clinic / The City Vet Clinic UAE, full_time
Sep 2021 to Jan 2023
Welcomed clients and managed front desk operations while delivering excellent customer service. Scheduled appointments and coordinated daily clinic calendars to ensure efficient patient flow. Maintained accurate client records, pet information, and administrative files. Responded to i nquiries regarding clinic services, appointments, and follow-up requirements. Assisted clinic staff with documentation, record management, and operational support tasks.
Janana National Enterprises Company (Apple Bee’s) UAE, full_time
Oct 2020 to Jan 2021
Call Center Representative / Food Server Assisted customers by addressing inquiries, requests, and service-related concerns professionally. Handled customer communications through phone and face-to-face interactions. Processed customer orders and maintained service quality standards. Resolved customer concerns promptly while ensuring positive customer experiences. Supported daily operational activities in a fast-paced environment
Jollibee Food Corporation (Golden Bee LLC) UAE, full_time
Oct 2019 to Sep 2020
Service Crew Delivered quality customer service while processing customer orders accurately. Assisted customers with inquiries and maintained service standards during peak hours. Handled cash transactions and ensured accuracy in order processing. Coordinated with team members to support efficient restaurant operations. Maintained cleanliness and organization of work areas.
Sterling Global Call Center, full_time
Jul 2017 to Apr 2019
Managed inbound and outbound customer interactions while maintaining service quality and customer satisfaction. Resolved customer concerns and inquiries while maintaining service quality standards. Documented customer interactions and updated records accurately. Maintained professionalism and strong communication skills in handling customer concerns. Supported customer satisfaction through timely issue resolution.