Results-Driven Customer Service Administrative Specialistnce.
Batangas, San Nicolas, Philippines
am a dedicated Virtual Assistant and Customer Service Professional with over 9 years of experience supporting international clients through phone, email, and chat. My background includes customer service, administrative support, travel booking assistance, CRM management, and handling client inquiries with professionalism and empathy. I am highly organized, detail-oriented, and skilled at multitasking in fast-paced environments while maintaining accuracy and delivering exceptional customer experiences. I pride myself on being reliable, proactive, and a quick learner who adapts easily to new tools and processes. My goal is to help businesses streamline operations, build strong customer relationships, and contribute to their long-term success.
Adexo Advertising, full_time
Jan 2025 to Aug 2025
• Facilitated demo calls to present how other businesses utilize our AI to help them target and test the right audience for their business. • Assisted clients in performing troubleshooting steps to resolve the issues they contacted us about. • Analyzed, checked, and monitored clients' metrics to gauge how to execute the next check-in calls with them. • Identified churn risk and created an action plan to encourage them to stay with the company. • Conducted complete account audits when clients complained about lead quality or quantity, and presented them with the data along with an action plan. • Contacted third-party companies (Google, Meta, Zapier, etc.) on the client's behalf for any concerns that needed our intervention. • Collaborated with the Operations and Media Buying team regarding flagged accounts. • Set up new client accounts on HighLevel. • Created and duplicated workflows and automation for the campaigns they launched. • Called and booked leads who inquired on the Facebook page/ads about the AI we use. • Reached out to No Show or Canceled tagged leads to rebook or reschedule their demo call. • Created instructional videos for training purposes or to help resolve technical issues. • Sent emails and text messages to active clients to offer a new feature recently added to our AI.
Carpe Diem Tours, part_time
Jul 2023 to Aug 2025
Responded to customer inquiries via phone, email, and live chat, ensuring timely and accurate information. • Managed and organized bookings across multiple suppliers and online travel agents. • Handled cancellations, rescheduling, and modifications in compliance with company policies. • Coordinated with marketing and operations teams to ensure seamless service delivery. • Maintained detailed records of customer preferences, special requests, and feedback. Customer Service Representative
A&S Connections Inc., Quezon City, full_time
Oct 2019 to May 2024
Delivered outstanding customer support through email, phone, and live chat. • Resolved complaints effectively, improving customer retention and satisfaction. • Managed order placement and upselling, exceeding monthly sales targets. • Followed up on resolved cases to maintain quality standards and client trust.Sales Agent of the Year, A&S Connections Inc.2022 Consecutive Awards in CSAT, Customer Satisfaction Excellence 2021 - 2024 Consistent Top Performer in QA & Agent of the Month Multiple Years Upselling Excellence Awards 2019 - 2022