Virtual Assistant Lead Generation Specialist Sales Professional CSR
Metro Manila, Taguig, Philippines
I have over 7 years of experience in customer service, sales, travel, and technical support across various BPO companies. I started my BPO career with Altair Global Solutions as a Debt Collection Specialist, then worked as an Outbound Sales Representative at Magellan E-Support Services, focusing on lead generation and sales. I joined 24/7 Intouch as a Customer Care Representative, where I handled customer concerns through multiple channels and consistently maintained high customer satisfaction scores. Concentrix as a Travel Advisor, handling domestic and international flight bookings, Due to my performance, I was promoted to Help Desk Tier II, where I managed complex escalations and supervisor calls. At Foundever, where I worked as a Sales Representative for internet and cable services. I consistently met sales targets through upselling and providing tailored solutions to customers. In addition to my corporate experience, I have been exposed to Virtual Assistant-related tasks, with Clariden Global I specialized in high-level B2C-level prospecting. My job was to research, engage, and book qualified appointments with corporate executives and decision-makers globally. It's an Australian account where my responsibilities included contacting company representatives to verify their job roles, confirm their email addresses, and maintain accurate contact information. After validating the details, I coordinated and sent invitations for industry conferences and business events held in Australia. Then I worked with IFGX as a cold caller, an Appointment Setter and as a lead generation, conducting outbound calls and introducing brokerage services to executives, investor relations, and corporate clients. We specialize in matching corporate clients with institutional networks, to simplify a capital funding process to secure qualified appointments.
IFGX, full_time
Jun 2026 to Jun 2026
Project-Based Conducted targeted B2C lead generation campaigns offering specialized brokerage services to corporate executives. Successfully engaged high-level decision-makers to pitch financial service introductions and secured qualified appointments for the sales team.
Dyninno, full_time
Feb 2026 to Mar 2026
Handled high-volume inbound and outbound sales calls specializing in international and domestic flight bookings. Utilized active listening and travel expertise to design customized flight itineraries, consistently meeting monthly conversion metrics.
Foundever Philippines, full_time
May 2024 to Jan 2026
Managed end-to-end sales cycles for high-volume internet and TV cable services, consistently meeting monthly conversion targets. Delivered tailored, customer-focused solutions by identifying user needs to upsell and increase subscription packages.
Concentrix CVG Philippines, full_time
Mar 2023 to Mar 2024
Resolved high-priority supervisor calls and complex customer escalations, maintaining strict SLA compliance. Engineered critical solutions for cancelled flights by efficiently managing emergency rebooking and customer accommodations.
Concentrix CVG Philippines, full_time
Jan 2022 to Feb 2023
Facilitated international and domestic flight bookings using GDS tools while ensuring accurate pricing and ticketing. Coordinated end-to-end travel logistics, including multi-city hotel bookings and car rental reservations.
24/7 Intouch, full_time
May 2020 to Dec 2021
Campaign: Yankee Candle Retail Account LOB: Voice and Email Provided omni-channel customer service support across high-volume accounts, maintaining superior Customer Satisfaction (CSAT) scores. Campaign: Turo Car Rental LOB: Voice and Email Acted as a vital safety mediator between car owners and renters to resolve booking issues and coordinate vehicle logistics. Campaign: Lyft Back Office LOB: Non-Voice Chat and Email Handled back-office customer relations, resolving lost-and-found claims and connecting passengers with drivers securely.
Magellan E-Support Services, full_time
Feb 2019 to Jan 2020
Campaign: Prescripto OB Sales Voice Cold Calling Executed a niche pharmaceutical outbound lead generation campaign targeting prospective consumers utilizing specific health products. Conducted outreach to offer tailored solutions while meeting strict daily quotas. Campaign: Quinstreet OB Sales Voice Cold Calling Transitioned to a high-volume B2B campaign focusing on automotive insurance and educational course offerings. Conducted cold outreach and built instant rapport to generate qualified leads.
Altair Global Solutions, full_time
Mar 2018 to Jun 2018
Managed outbound third-party collections portfolios while adhering to regulatory financial compliance guidelines. Negotiated structured, mutually beneficial payment arrangements with delinquent customer accounts.
Clariden Global, full_time
May 2016 to Jan 2018
Spearheaded B2B lead generation initiatives by identifying and targeting executive-level prospects globally. Verified critical corporate intelligence, including professional roles, email addresses, and direct contact numbers, ensuring high database accuracy. Managed executive outreach campaigns to extend formal invitations for corporate conferences and summits held in Australia, consistently hitting registration targets.