Manual QA Analyst
Bulacan
I have 15 years of IT/BPO experience, mostly in financial services and fintech
Ascendion, full_time
Aug 2024 to Jul 2025
Key Responsibilities: • Develops comprehensive test cases, prepare Requirement Traceability Matrix, test execution, defect tracking and reporting. • Roles & Responsibilities • Well understanding of STLC process and Testing Methodologies. • Review requirements, specifications, user documentation and other project documentation for the tests to be developed. • Create test scenarios and test cases and brainstorm with Team and BA. • Execute all the test cases (Functional, SIT and Regression), also participate in the UAT. • Documents scripts with comments to provide insight to test logic. • Should have good experience in Providing estimates and status updates on automation scripts. • Work with the Development team to capture and Unit Test results. • Excellent problem-solving • Participated in IVR SIT for the IVR optimization project
CodeV (Zylun Philippines), contract
Aug 2023 to Feb 2024
Key Responsibilities: • Attends Daily stand up and updates the team with the statuses of the Qa tickets assigned • Evaluates the requirements and liaise with the correct team to get the specifications • Create test cases that will cover the requirements of product testing • Execute the test case and repost any bugs observed during the process • Create detailed bug report in Jira and assigned it to the Development team • Once bug has been reported fixed, retest and close ticket, otherwise, if the the same bug or another bug came up, update the bug report and assign to the appropriate team • Tracks bug statuses and check whether it is blockage and prioritize it accordingly
Western Union Services Inc., full_time
May 2015 to Jun 2023
Key Responsibilities: • Participate in BRD (Business Requirements Document) creation process and ensure acceptance criteria is documented. • Interface with PMO (Project Management Office) and Technology Teams to ensure UAT participation in key initiatives. • Create UAT Plan, high level UAT scenarios and test cases. • Ensure / Provide the necessary support for effective UAT-QA (Quality Assurance) collaboration. • Ensure test data setup for UAT to Coordinate with QA & other stakeholders to ensure environment configuration is setup as required. • Perform Sanity Testing in UAT environment. • Enforce & participate in QA-UAT handoff by validating the entry/exit criteria for UAT. • Execute UAT Test Cases • Log and track UAT defects • Participate in Defect Triage calls. • Communicate and interface with Business on UAT timeline and share UAT Test Results • Facilitate and document business sign-off and validation of acceptance criteria. • Status Reporting- Report UAT Progress and key UAT metrics to all required stakeholders • Log and track the hours of effort in the Western Union internal system. • Post-Implementation support • Conduct Root Cause Analysis for defects slipped into production in collaboration with QA • Attend/Conduct cross-functional trainings across the team
Western Union Services Inc, full_time
Sep 2012 to May 2015
Key Responsibilities: • Acted as POC of the team from January 2013 to April 2013 • Provides the first level of technical support to agent locations. • The requests come from our FrontLine Agents, Business Development Executives, and Sales team in United Kingdom and Ireland. • We are required to meet a high level of service excellence in providing resolution to their technical concerns. • These requests are received via phone calls, emails, and off-line requests. • WUPOS installation for newly signed up locations utilizing remote access software. • Provide assistance in installation of printers and scanners for FLA’s HPSM Tickets creation and resolution of pending queues • CIS Reactivation for suspended locations due to fraud. Scans the location’s computer for viruses and malware and makes sure that all applications and programs are up to date. • AD Hoc tasks for outbound campaigns • Liaise with offshore departments (Database, Key Account Managers, Network Development Team, TSC and SSC) via email for various concerns. • Offer troubleshooting steps for resolution of WUPOS errors and connectivity for Western Union issued computers. • Offer password reset resolution to both WUPOS and SPRINT EXPRESS logins for FLA’s
Vision X Inc. / Western Union, full_time
Jun 2011 to Sep 2012
Key Responsibilities: • Fundamentally trained for agent and consumer calls for Green Knight, WU.com and WUIB. • Trained in various skills to handle and achieve first call resolution by providing effective & efficient quality service and thus achieving Customer Satisfaction • In addition to these regular duties, we assist the Team Leader with call centre projects from time to time.