Remote Customer Service, Support, Sales | Legal Intake Specialist
Laguna
I'm a customer service, sales, and legal intake specialist who turns conversations into resolved issues, converted players, and signed clients. Across 8+ years on high-volume remote teams, I've supported customers by live chat, phone, email, and SMS in Personal Injury Law, iGaming, e-commerce, retention, loan qualification, and unsecured debt consolidation. As a legal intake specialist, I signed 5-8 clients a week against a 1-2 target. I'm flexible with overnight, weekend, and holiday shifts and open to remote support, sales, and intake roles in any time zone. At Aetherion Dataworks, I handled 250+ calls and 50-60 chats a day and held Top Agent status for four straight quarters. Proficient in CRM and case management platforms such as Salesforce, Myflow, Genesys DX, Clio Grow, GoHighLevel (GHL), and MyCase. Recognized for combining consultative selling, empathy, and problem-solving to deliver results and build long-term customer trust.
Roxell Richards Law Firm, part_time
Feb 2024 to Jul 2026
U.S. Personal Injury and Legal Services • Signed 5-8 personal injury clients weekly against a 1-2 target by screening leads on eligibility criteria and following up fast. • Handled calls, chat, SMS, and email inquiries and logged every intake in Clio Grow, GoHighLevel, and MyCase. • Onboarded clients smoothly with attorneys and supervisors while keeping confidentiality and compliance.
Aetherion Dataworks, full_time
May 2023 to Jun 2026
IGAMING • Handled 250+ calls and 50-60 chats daily, answering player questions on game features, promotions, and account concerns with fast, accurate responses. • Held Top Agent status Q1-Q4, beating a 15% personal conversion target and helping the team reach a 28% conversion rate through targeted offers and consultative selling. • Resolved player issues, documented every interaction in the support system, escalated complex cases to the right teams, and flagged recurring issues from player feedback.
Inspiro, contract
Nov 2022 to Feb 2023
E-commerce – Flower & Gift Delivery Account • Handled 100+ calls and 200+ chats or emails daily while meeting response-time and quality KPIs with a 95% CSAT. • Drove upsell and cross-sell by spotting customer needs during service interactions.
HMM IT and Outsourcing Services, full_time
Nov 2020 to Oct 2022
Online Platform – Customer Retention Account • Managed 200+ chats daily with a 98% CSAT through empathetic, fast issue resolution. • Lifted member engagement 20% by promoting platform features and retention options.
Voice Singularity, full_time
Oct 2017 to Jun 2018
Business Loan Qualification & Approval • Made about 100 outbound calls daily and raised repeat loan inquiries 30% through accurate qualification and trust-building. • Qualified 8-10 loan clients against a quota of 8, handing them to U.S. reps for final approval.
Chrishen Contact Center, full_time
Jun 2015 to May 2017
Unsecured Debt Consolidation • Raised unsecured debt consolidation approvals 20% by explaining consolidation options and repayment plans across 100+ daily interactions. • Qualified customers for unsecured debt consolidation by verifying financial information and eligibility, while holding a 90% performance rating.